YOUTH RESIDENTIAL SERVICES MANAGER
Pay Range GC24
This classification assumes responsibility for administration and supervision of residential services provided by the juvenile department, as well as residential services under contract with the department. Manager will plan, implement, monitor, coordinate, and evaluate residential care goals and objectives. Manager performs duties including supervision of program supervisors, assist juvenile director in budget preparation and establishment of goals, policies and procedures, and monitors budget and contracts; supervise professional and support staff and has responsibility for work performed at facilities.
EXAMPLES OF PRINCIPAL DUTIES
(Duties assigned to this classification include, but are not limited to, the following examples.)
1. Manage the residential services division. Assess program needs; develop, implement and evaluate programs and services for division operation; prepare budget and monitor fiscal record keeping; monitor contracts; establish, maintain and interpret policy and procedure. Plan both short- and long-range goals and objectives.
2. Assess needs of juveniles for educational, vocational and recreational programs and initiate action to obtain programs to fulfill those needs; analyze and evaluate the effectiveness of existing and new programs.
3. Direct, supervise, assign work to, set priorities and monitor work performance of support staff through program supervisors and is involved in selection, transfer, promotion and evaluation of support staff; maintain standards of efficiency of employees through established goals and objectives. Assume responsibility for work performed within the division. Interpret policy and procedure.
4. Serve as member of the department management team and participate in development of goals and objectives for both the use of placement resources for delinquent wards as well as the department.
5. Represent the department to the community; promote interest in and support for department services; maintain cooperative working relations with community agencies; serve as representative of department at various meetings, committees, etc.
6. Perform or oversee special projects or programs as requested by director. Maintain and complete required records, reports and statistical data as required by departmental policy and state law.
KNOWLEDGE, SKILL AND ABILITY REQUIRED BY THIS POSITION
Knowledge of: Thorough knowledge of adolescent residential treatment and detention facilities management; thorough knowledge of social service theory, practices and procedures to be able to identify the problem, decide an appropriate action, and provide indicated services; thorough knowledge of juvenile behavior problems and methods of treatment such as substance abuse, anger management, physical/emotional/sexual abuse; thorough knowledge of laws, rules and regulations related to juveniles, juvenile court and juvenile residential facilities; thorough knowledge of program management techniques including supervision; thorough knowledge of sound case management principles, practices and procedures; thorough knowledge of treatment intervention, management and support strategies; considerable knowledge of community resource development and organizational techniques; considerable knowledge of laws relating to adjudicated juveniles and adolescent treatment facilities; considerable knowledge of community resources, functions and procedures of other social service agencies and service providers. Skill in: Writing clear and concise correspondence, records, treatment plans, reports and statistical data; interviewing, counseling and listening techniques and principles; family and group dynamics; dealing with aggressive or emotionally disturbed juveniles. Ability to: Communicate effectively both in written and oral form; lead, support and motivate staff, service providers and residents; identify problems and issues and to implement a plan of action; participate in assessment and treatment meetings; relate to adjudicated juveniles; evaluate and determine the disposition of each case and prepare and present case for adjudication and disposition; manage time efficiently and make decisions independently in accordance with established policies, establish new policies when applicable, and use initiative and judgment in completing tasks and responsibilities; remain calm and use good judgment during confrontational or high pressure situations; utilize problem identification and resolution techniques; establish and maintain records, reports and statistical data; courteously meet, deal effectively and consult with other employees, juveniles and their families, schools, law enforcement officials, courts, other juvenile departments, Oregon Youth Authority representatives, physicians, service agencies, service providers, professionals, community and the public.
Education, experience and training:
in social work,
criminology or a
related field and
two years experience in the residential treatment or corrections or related field which includes two years supervisory or program management OR any satisfactory equivalent combination of education, experience and training. At the time of appointment, must possess valid Oregon driver's license.
SUPERVISORY CONTROLS OF THIS POSITION
Work is performed under the guidance of the juvenile director who assigns work orally and in writing. The employee works independently in administering a complex area of responsibility and confers with supervisor for professional advice. Discretion is required in applying general goal and policy statements, in development of recommendations, policies and procedures and in resolving program problems. Work is accomplished within a broad framework, with authority and responsibility in area of service. Periodic reviews of work performance are conducted in terms of expected results.
Work is performed within departmental policies and procedures, state and county statutes, rules, regulations and ordinances; accepted social work principles and practices. Employee interprets guidelines, independently chooses between alternatives and is involved in revising old guidelines and establishing new policies and procedures.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Regular and consistent attendance is required. Work is performed in part at residential living facilities and may require directing and participating in work and recreational activities with youth; must be able to apprehend and restrain hostile youth when necessary. Physical demands may require bending, gripping with hands, hearing voice conversations, keyboarding, lifting up to 60 pounds, pushing, reaching, running and walking. A reasonable amount of driving is required.