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VOLUNTEER SERVICES PROGRAM MANAGER
Pay Range GC21
INTRODUCTION
This classification serves as manager of the volunteer services program for the senior services division of the health and social services department and is responsible for the day to day administration of volunteer programs. The manager performs administrative and management duties in planning, organizing, directing and evaluating programs to meet the needs of volunteers and the community. Programs include such areas as retired senior volunteer program, youth and elders sharing program, senior companion program and foster grandparent program. The manager supervises program coordinators and clerical support staff in varying degrees and has final responsibility for work performed in the unit.
EXAMPLES OF PRINCIPAL DUTIES
(Duties assigned to this classification include, but are not limited to, the following examples.)
1. Prepare and administer annual program plan; prepare budget, manage and monitor fiscal operations; prepare annual plan and budget for ACTION; maintain and update policy and procedures; negotiate and secure funding including grant proposal writing.
2. Assess volunteer needs of the community and direct the development of programs/services to meet those needs; monitor and evaluate effectiveness of programs and services including volunteer placements and volunteer stations.
3. Supervise and coordinate work activities of unit support staff; offer technical assistance as needed. Ensure work is in compliance with appropriate regulations. Assume accountability for work performed within the unit. Is involved in selection, training and evaluating staff. Establish and interpret policy and procedure.
4. Promote community interest and support of volunteer programs; maintain cooperative working relations with a variety of community service organizations and agencies; monitor printed material for adherence to policy.
5. Provide staff assistance to various advisory councils , committees and groups involved in volunteer services programs of the County; consult with the councils/committees on plans, policies, actions, changes and problems.
6. Arrange for recognition of volunteers, organizations and individuals contributing to volunteer programs.
7. Prepare records, reports and statistical information as required by departmental policy, federal and state laws and regulations; prepare memorandum of understanding and other appropriate documentation with volunteer stations.
8. Serve as a part of the division management team and participates in development of goals and objectives.
KNOWLEDGE, SKILL AND ABILITY REQUIRED BY THIS POSITION
Knowledge of: Thorough knowledge of volunteer services, principles and practices; thorough knowledge of aging process and the laws, rules and ordinances as they pertain to the provision of services for the elderly; thorough knowledge of the principles and practices of public administration including public relations, personnel, budget and fiscal management to develop, implement and evaluate division programs; thorough knowledge of resources relating to development and funding of programs including community organizational techniques; considerable knowledge of administration and management of program services to develop, implement and evaluate programs.
Skill in: Writing clear and concise correspondence, grants, contracts, records, reports and statistical data; budget and contract administration. Ability to:
Communicate
effectively in
both oral and
written form;
lead, support,
counsel and
motivate staff
and volunteers;
make decisions
independently in
accordance with
established
policies and
procedures,
establish new
policies when
applicable, and
use initiative
and judgment in
completing tasks
and
responsibilities;
utilize problem
identification
and resolution
techniques;
remain calm and
use good
judgment during
confrontational
or high pressure
situations;
courteously meet
and deal
effectively with
other employees,
volunteers,
companions,
volunteer
station
representatives,
outside
agencies,
advisory
councils,
committees and
the public.
Education, experience and training:
Bachelor's
degree in
gerontology,
psychology,
social work or a
related field
and two years
experience in a
social service
organization
using volunteers
which includes
supervisory
experience OR an
equivalent
combination of
education,
experience and
training. Must
possess valid
Oregon driver's
license at time
of appointment.
Desirable qualifications: Two years experience coordinating a volunteer program.
SUPERVISORY CONTROLS OF THIS POSITION
Work is performed under the guidance of the senior services division director. The employee works independently in administering a complex area of responsibility and confers with supervisor for professional advice. Discretion is required in applying general goal and policy statements, in development of recommendations, policies and procedures and in resolving program problems. Goals and objectives are established by the incumbent, advisory councils and ACTION agency. Work is accomplished within a broad framework, with authority and responsibility in area of service. Periodic reviews of work performance are conducted in terms of expected results.
GUIDELINES
Work is performed within department policy and procedure, federal, state and county statutes, rules, regulations and ordinances; accepted practice in volunteer services programs, personnel rules, management and fiscal administration reference manuals, established professional practices and with respect for advisory council and committee guidelines. Discretion is required in applying general goal and policy statements, in development of recommendations, policies and procedures and in resolving program problems.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Regular and consistent attendance is required. Work is performed both in an office and field environment. Work is generally sedentary; however, may require bending, hearing voice conversation, keyboarding, lifting up to 14 pounds, sitting standing and walking. A reasonable amount of driving is required.
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