*VOLUNTEER SERVICES COORDINATOR
Pay Range GC15

INTRODUCTION

This classification performs duties related to the design, development and coordination of volunteer activities within a department or division.  Supervision of employees is not a responsibility of this position; however, this position does recruit, interview, schedule, supervise and evaluate the work of volunteers.

EXAMPLES OF PRINCIPAL DUTIES

(Duties assigned to this classification include, but are not limited to, the following examples. Any one position may not perform all listed duties.)

1. Develop, monitor, coordinate and evaluate programs and services including mileage/meal reimbursements, monthly stipend payments, etc.; assess needs of volunteers and community and initiate plans to address those needs.

2. Recruit, screen, interview, train, assist, evaluate and terminate volunteers, foster grandparents and/or companions; place in stations.   Plan, develop and initiate volunteer and/or companion recognition activities.

3. Seek out volunteer stations; establish, monitor and assist volunteer and/or companion stations including volunteer recruitment, retention, motivation, support, evaluation and recognition; provide station training and workshops; assess quality of in-service training and supervision of volunteers and/or companions; resolve volunteer/station conflicts; attend station events.  Conduct in-home visits with volunteers.

4. Serve as staff representative and advisor to various advisory councils, committees and groups involved in volunteer services/senior companion programs of the county.

5. Design, develop and prepare newsletter, media releases, program pamphlets, public relations programs and fund raising activities.

6. Participate in promoting community interest in and support of volunteer services, foster grandparents and/or senior companion programs; maintain cooperative working relations with a variety of community service organizations and agencies.

7. Prepare financial, project and volunteer records, reports, program forms/documents and statistical information; assist division director in budget preparation and grant proposals; develop funding sources; participate in establishing program goals, objectives, policies and procedures.

8. Prepare program related correspondence and records; i.e., memorandum of understanding and related documents with volunteer stations, client care plans, etc.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED BY THIS POSITION

Considerable knowledge of human behavior; considerable knowledge of volunteer services, principles and practices; considerable knowledge of resources relating to development and funding of programs including community organizational techniques; reasonable knowledge of laws affecting older citizens; reasonable knowledge of community networking; reasonable knowledge of development and monitoring of budgets.  Skill in writing clear and concise correspondence, newsletters, media releases, grants, records, reports and statistical data; promoting public relations.  Ability to communicate effectively in both oral and written form; lead, support, counsel, motivate and train volunteers; develop training materials; relate to senior citizens and respond to their needs; make decisions independently in accordance with established policies and procedures, establish new policies when applicable, and use initiative and judgement in completing tasks and responsibilities; work within team concept; utilize problem identification and resolution techniques; work independently and manage time efficiently; remain calm and use good judgment during confrontational or high pressure situations; courteously meet and deal effectively with other employees, volunteers, companions, volunteer station representatives, outside agencies, committees, advisory councils and the public.

Education, experience and training: Bachelor's degree in psychology, social work or a related field OR four years progressively responsible experience, paid or unpaid, in a volunteer agency, community service group or social service agency which includes one year of supervisory/leadership experience OR a satisfactory equivalent combination of education, experience or training.  Must possess valid Oregon driver's license at the time of appointment.

SUPERVISORY CONTROLS OF THIS POSITION

Work is performed under the general direction of the department head or his designee, who outlines policies and procedures.  Assignments are independently performed by employee on basis of past experience.  The employee receives general instructions regarding the scope and approach to projects or assignments, but procedures and problem resolution are left to employee discretion and interpretation.  Employee estimates and manages time efficiently.  Work is reviewed periodically to ensure determinations and decisions made are in compliance to department policy and procedures.

GUIDELINES

Work is performed within departmental policy and procedure, federal and state statutes rules, regulations and ordinances; program handbooks; accepted practice within volunteer service  programs, within established professional practices and with respect for advisory council and committee guidelines; volunteerism reference materials.  The employee uses a reasonable degree of initiative and judgment in choosing between alternative guidelines and is involved in assisting the program manager in establishing new policies and procedures.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Regular and consistent attendance is required.  Work is performed both in an office and field environment.  Work is generally sedentary; however, may require bending, hearing alarms and voice conversations, keyboarding, kneeling, lifting up to 34 pounds, pushing, reaching, sitting, standing and walking.  A reasonable amount of driving is required.