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Douglas County  8040
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Pay Range GC20


This classification serves as department head of the veterans service department and performs administrative and management duties in planning, organizing, directing and evaluating programs; interview, counsel, and assist veterans and/or dependents in obtaining benefits; serve as liaison between veterans and state and federal agencies and other resources.


(Duties assigned to this classification include, but are not limited to, the following examples.)

1. Interview and counsel veterans and/or dependents regarding available benefits under State and Federal programs; advise of accessible community resources.

2. Initiate claims process; assist veteran with completion of a wide variety of forms, both initial and subsequent.

3. Investigate claims, collect evidence, document circumstances, prepare appeals and present evidence for eligibility determination.

4. Lead, coordinate and prioritize work activities of support staff; offer assistance as needed and determine best solution when problems arise. Final approval of selection, promotion and termination of employees. Train staff and ensure compliance with standards. Assume responsibility for work performed. Establish and interpret policy and procedure.

5. Develop, implement, and evaluate programs for department operation; establish and maintain policy and procedures; prepare budget and monitor fiscal expenditures.

6. Serve as liaison between veteran and/or dependent and County, State, and Federal agencies, local veterans organizations, and community.

7. Represent the department and promote veteran activities with local state and national organizations and the community which includes media events, speaking at public events; interpret policy and procedures to the public. Respond to and effectively resolve inquiries, complaints or problems affecting services.


Knowledge of: Thorough knowledge of county, state and federal laws, rules, and regulations, and programs that relate to veterans in the areas of re-employment rights, employment and training, education, retirement plans, medical/hospital, home loans, public assistance, social security, life insurance, and health benefits; considerable knowledge of social service theory, practices and procedures to be able to identify needs, decide appropriate action and provide service; considerable knowledge of principles, methods of management and administration including public relations, personnel and fiscal management to develop, implement and evaluate programs. Skill in: Interviewing and counseling techniques and principles; use of computerized systems in order to conduct benefit research. Ability to: Communicate effectively in both oral and written forms; formulate and implement operational and administrative policies; plan and consult with source agencies, families of veterans and community; ability to relate to veterans and/or dependents and respond to their needs; plan, develop and evaluate funding requirements; prepare and justify budget requests; perform short and long-range financial planning; analyze and evaluate operations and develop and implement corrective action to resolve problems; establish and maintain record keeping systems and reports; make decisions independently in accordance with established policies and procedures, establish new policies when applicable and use initiative and judgment in completing tasks and responsibilities; supervise, motivate and lead support staff and volunteers; utilize problem identification and resolution techniques; remain calm and use good judgment during confrontational or high pressure situations; courteously meet and deal effectively with employees, Board of Commissioners, federal, state and county agencies, community resources, local veteran groups, media, veterans and/or dependents and the public.

Education, experience and training: Bachelor's degree in social service field business administration or public administration and two years progressively responsible work related experience in veterans affairs, one year of which should include supervisory/management experience OR any satisfactory equivalent combination of experience and training. At time of appointment, must possess a valid Oregon driver's license.


This classification is appointed by and serves at the pleasure of the Board of Commissioners. This classification supervises clerical support staff and has final responsibility for work performed by the department.


Work is performed within established department policy and procedures; federal, state and county statutes, rules, regulations, orders, resolutions and ordinances; management, personnel and financial theories, principles and practices and accepted Service Officer procedures within the profession. Incumbent remains current on federal guidelines and utilizes seasoned judgment in interpreting and usage of appropriate guidelines. As department head, can implement or revise department policies.


Regular and consistent attendance is required.  Work is performed in an office environment; may involve hearing voice conversation, keyboarding, lifting up to 14 pounds, reaching, sitting, standing and walking. A reasonable amount of driving is required.

  To submit comments or suggestions
please email the Human Resources department.