VETERANS SERVICE OFFICER
Pay Range GC20
This classification serves as department head of the veterans service department and performs administrative and management duties in planning, organizing, directing and evaluating programs; interview, counsel, and assist veterans and/or dependents in obtaining benefits; serve as liaison between veterans and state and federal agencies and other resources.
EXAMPLES OF PRINCIPAL DUTIES
(Duties assigned to this classification include, but are not limited to, the following examples.)
a wide variety
of forms, both
6. Serve as
7. Represent the department and promote veteran activities with local state and national organizations and the community which includes media events, speaking at public events; interpret policy and procedures to the public. Respond to and effectively resolve inquiries, complaints or problems affecting services.
KNOWLEDGE, SKILL AND ABILITY REQUIRED BY THIS POSITION
Knowledge of: Thorough knowledge of county, state and federal laws, rules, and regulations, and programs that relate to veterans in the areas of re-employment rights, employment and training, education, retirement plans, medical/hospital, home loans, public assistance, social security, life insurance, and health benefits; considerable knowledge of social service theory, practices and procedures to be able to identify needs, decide appropriate action and provide service; considerable knowledge of principles, methods of management and administration including public relations, personnel and fiscal management to develop, implement and evaluate programs. Skill in: Interviewing and counseling techniques and principles; use of computerized systems in order to conduct benefit research. Ability to:
both oral and
policies; plan and
to relate to
respond to their
and reports; make
applicable and use
motivate and lead
support staff and
calm and use good
federal, state and
and the public.
Education, experience and training:
in social service
affairs, one year
of which should
experience OR any
training. At time
must possess a
SUPERVISORY CONTROLS OF THIS POSITION
This classification is appointed by and serves at the pleasure of the Board of Commissioners.
This classification supervises clerical support staff and has final responsibility for work performed by the department.
Work is performed within established department policy and procedures; federal, state and county statutes, rules, regulations, orders, resolutions and ordinances; management, personnel and financial theories, principles and practices and accepted Service Officer procedures within the profession. Incumbent remains current on federal guidelines and utilizes seasoned judgment in interpreting and usage of appropriate guidelines. As department head, can implement or revise department policies.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Regular and consistent attendance is required. Work is performed in an office environment; may involve hearing voice conversation, keyboarding, lifting up to 14 pounds, reaching, sitting, standing and walking. A reasonable amount of driving is required.