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VETERANS SERVICE OFFICER
Pay Range GC20
INTRODUCTION
This classification serves as department head of the veterans service department and performs administrative and management duties in planning, organizing, directing and evaluating programs; interview, counsel, and assist veterans and/or dependents in obtaining benefits; serve as liaison between veterans and state and federal agencies and other resources.
EXAMPLES OF PRINCIPAL DUTIES
(Duties assigned to this classification include, but are not limited to, the following examples.)
1. Interview
and counsel
veterans
and/or
dependents
regarding
available
benefits under
State and
Federal
programs;
advise of
accessible
community
resources.
2. Initiate
claims
process;
assist veteran
with
completion of
a wide variety
of forms, both
initial and
subsequent.
3. Investigate
claims,
collect
evidence,
document
circumstances,
prepare
appeals and
present
evidence for
eligibility
determination.
4. Lead,
coordinate and
prioritize
work
activities of
support staff;
offer
assistance as
needed and
determine best
solution when
problems
arise. Final
approval of
selection,
promotion and
termination of
employees.
Train staff
and ensure
compliance
with
standards.
Assume
responsibility
for work
performed.
Establish and
interpret
policy and
procedure.
5. Develop,
implement, and
evaluate
programs for
department
operation;
establish and
maintain
policy and
procedures;
prepare budget
and monitor
fiscal
expenditures.
6. Serve as
liaison
between
veteran and/or
dependent and
County, State,
and Federal
agencies,
local veterans
organizations,
and community.
7. Represent the department and promote veteran activities with local state and national organizations and the community which includes media events, speaking at public events; interpret policy and procedures to the public. Respond to and effectively resolve inquiries, complaints or problems affecting services.
KNOWLEDGE, SKILL AND ABILITY REQUIRED BY THIS POSITION
Knowledge of: Thorough knowledge of county, state and federal laws, rules, and regulations, and programs that relate to veterans in the areas of re-employment rights, employment and training, education, retirement plans, medical/hospital, home loans, public assistance, social security, life insurance, and health benefits; considerable knowledge of social service theory, practices and procedures to be able to identify needs, decide appropriate action and provide service; considerable knowledge of principles, methods of management and administration including public relations, personnel and fiscal management to develop, implement and evaluate programs. Skill in: Interviewing and counseling techniques and principles; use of computerized systems in order to conduct benefit research. Ability to:
Communicate
effectively in
both oral and
written forms;
formulate and
implement
operational and
administrative
policies; plan and
consult with
source agencies,
families of
veterans and
community; ability
to relate to
veterans and/or
dependents and
respond to their
needs; plan,
develop and
evaluate funding
requirements;
prepare and
justify budget
requests; perform
short and
long-range
financial
planning; analyze
and evaluate
operations and
develop and
implement
corrective action
to resolve
problems;
establish and
maintain record
keeping systems
and reports; make
decisions
independently in
accordance with
established
policies and
procedures,
establish new
policies when
applicable and use
initiative and
judgment in
completing tasks
and
responsibilities;
supervise,
motivate and lead
support staff and
volunteers;
utilize problem
identification and
resolution
techniques; remain
calm and use good
judgment during
confrontational or
high pressure
situations;
courteously meet
and deal
effectively with
employees, Board
of Commissioners,
federal, state and
county agencies,
community
resources, local
veteran groups,
media, veterans
and/or dependents
and the public.
Education, experience and training:
Bachelor's degree
in social service
field business
administration or
public
administration and
two years
progressively
responsible work
related experience
in veterans
affairs, one year
of which should
include
supervisory/management
experience OR any
satisfactory
equivalent
combination of
experience and
training. At time
of appointment,
must possess a
valid Oregon
driver's license.
SUPERVISORY CONTROLS OF THIS POSITION
This classification is appointed by and serves at the pleasure of the Board of Commissioners.
This classification supervises clerical support staff and has final responsibility for work performed by the department.
GUIDELINES
Work is performed within established department policy and procedures; federal, state and county statutes, rules, regulations, orders, resolutions and ordinances; management, personnel and financial theories, principles and practices and accepted Service Officer procedures within the profession. Incumbent remains current on federal guidelines and utilizes seasoned judgment in interpreting and usage of appropriate guidelines. As department head, can implement or revise department policies.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Regular and consistent attendance is required. Work is performed in an office environment; may involve hearing voice conversation, keyboarding, lifting up to 14 pounds, reaching, sitting, standing and walking. A reasonable amount of driving is required.
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