VETERANS CLAIMS SPECIALIST
Pay Range GC14

INTRODUCTION

This position provides support to the Veterans Services Officer by assessing the needs of clients and offering assistance with processing claim forms.

EXAMPLES OF PRINCIPAL DUTIES

(Duties assigned to this classification include, but are not limited to, the following examples): 

1. Develop procedures, policies, materials, forms, filing and other support systems for efficient claims processing. 

2. Work with confidential information with a high degree of professionalism and possess the ability to remain calm in confrontational or high pressured situations.

3. Type, design, and compose various correspondence, forms, graphics and reports  and operate a variety of complex office equipment, which would include computerized equipment.

4.Independently research, compile and summarize information for a variety of reports or to address, resolve issues or problems; prepare information for inclusion into reports; provide project and program management as assigned, which includes coordination with other agencies.

5.Interpret to public and other departments or divisions information requiring a thorough knowledge of departmental policies and procedures and statutory authority in order to provide assistance, exchange information, and solve problems.

6. May represent manager or department at meetings; provide assistance role to boards and committees related to department, including foundation support relating to donated funds.

7. Provide secretarial support as needed; coordinate incoming and outgoing information, paper-flow, calendars and travel arrangements for assigned manager; assist in coordinating and scheduling department or division activities and training.

KNOWLEDGE, SKILL AND ABILITY REQUIRED BY THIS POSITION

Knowledge of: Thorough knowledge of methods of general office practices and procedures; considerable knowledge of recordkeeping and reporting; considerable knowledge of Veterans claims processing and forms; spreadsheet and data base software capabilities.

Skill in:  Report writing and composing correspondence; typing rapidly and accurately; use of complex office equipment which includes automated equipment and systems; processing information on a computer.

Ability to:  Communicate effectively in both oral and written forms; plan and organize office operations, including developing office systems, policies, and procedures; establish and maintain records, reports and statistical data;  make decisions independently in accordance with established policies and procedures, establish new policies when applicable, and use initiative and judgment in completing tasks and responsibilities; represent department or division in a variety of settings; maintain confidentiality; courteously meet and deal effectively with other employees, other agency representatives, advisory boards, committees, clients and the public.

Education, experience and training:  Associate’s Degree and two years of volunteer coordination or counseling experience; Bachelor’s Degree in counseling or related field; OR, four years of related counseling experience.  Preference will be given to candidates who are Veterans.

SUPERVISORY CONTROLS OF THIS POSITION

Work is performed under general direction of the Veterans Services Officer.  Recurring routine assignments are independently performed by employee on basis of past experience.  Employee receives general instructions regarding scope of and approach to projects or assignments, but procedures and problem resolution are left to employee discretion and interpretation.  Work is reviewed periodically to ensure determinations and decisions made are in accordance to department policy and procedures.

GUIDELINES

Work is performed within departmental policy and procedures; federal, state and county statutes, rules and regulations;  software and equipment manuals, specialized dictionaries and reference materials.  Considerable judgment and initiative is used to interpret these guidelines.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Regular and consistent attendance is required.  Work is performed in an office environment and is generally sedentary; requires hearing voice conversation and keyboarding.