*TRANSPORTATION SYSTEMS MANAGER
Pay Range 19

INTRODUCTION

This position performs complex duties that involve development, promotion, evaluation and documentation of the County’s Transportation Brokerage.  In the process, this position implements the Douglas County Coordinated Transportation Plan and is responsible for the development and oversight of all aspects of the brokerage including service and compliance, long and short range goal development and funding requirements and assists in developing new program initiatives.  This position serves as the Transportation Systems Manager of the Douglas County Transportation system within the Senior and Disabilities Services Division of the Health and Social Services Department and reports directly to the Division Director.

EXAMPLES OF PRINCIPAL DUTIES

(Duties assigned to this classification include, but are not limited to, the following examples.)

1. Plans, develops and implements programs for the County’s Transportation Brokerage which implements the County’s Coordinated Transportation Plan. This plan coordinates and enhances the day-to-day operation of the existing accessible transportation services of both medical providers and community agencies for older adults, people with disabilities and the Developmental Disabilities population throughout the county.  Participates in identifying community needs and assists in developing program goals and objectives; provides information and assistance to senior citizens and people with disabilities about available transportation services; serves as an advocate/liaison in assisting seniors and people with disabilities in obtaining transportation services to meet their needs. 

2. Researches, evaluates and establishes market connections for transportation with potential customers, agency providers and the community as a whole.  Designs, administers and maintains the transportation webpage and data base.  Ensures that the Transportation Brokerage is known to the public and recognized as a success.

3. Works with the Special Transportation Advisory Council to establish long and short range goals and assists in developing new program initiatives.  Assures that program standards, processes and long/ short range goals meet or exceed established standards.  Provides on-going assessment. 

4. Prepares program budget and monitors fiscal recordkeeping; prepares RFPs; monitors STF (Special Transportation Funds) contracts.  Manages the Special Transportation Discretionary Grant (STG) planning and resource allocation process; collects, reviews and submits quarterly reports to the Oregon Department of Transportation (ODOT); provides technical assistance to providers on the coordinated transportation system, ADA, Para-transit, STF, STG, customer services and other transportation-related issues. 

5. Records transportation stats for County and State reports.  Remains informed of legislative and regulatory activities related to transportation.

6. Represents department to the community, committees, regulatory agencies, consultants and vendors; interprets policy and procedure to the public.

7. Assists management in the assessment and implementation of transportation events; other special projects as assigned.

KNOWLEDGE, SKILL AND ABILITY REQUIRED BY THIS POSITION

Knowledge of: Thorough knowledge of business, budget and fiscal management to develop, implement and evaluate programs for quality control and program improvement; knowledge of transportation services and coordination of systems; considerable knowledge of the laws, regulations and ordinances as they pertain to the provision of transportation necessary for making recommendations to the private and public sector; considerable knowledge of the concepts of community networking, coordination of services and program development; knowledge of ADA, accessibility and transportation needs of seniors and people with disabilities.  Skill in:  effective communication skills in oral and written form, with clear and concise writing skills necessary for correspondence, records, newsletters, reports, media releases and statistical data; skill in developing and maintaining comprehensive site tracking documents; persuading and motivating people.  Ability to:  Work independently and in a team environment and manage time efficiently; make decisions independently in accordance with established policies and procedures; recommend new policies when applicable and use initiative and judgment in completing tasks and responsibilities; utilize problem identification and resolution techniques; gather statistical information & compile into meaningful reports; courteously and effectively work with Health and Social Services Department staff, volunteers, representatives of state and local agencies, contractors, advisory committee members and the public; remain calm and use good judgment during confrontational situations.

Education, experience and training:  Bachelor’s Degree in business or social services AND two years work-related experience which includes program management OR six years satisfactory equivalent combination of education, experience or training in social services or related field.  At time of appointment, must possess a valid Oregon driver’s license. 

SUPERVISORY CONTROLS OF THIS POSITION

This classification works under general direction from the Senior and Disabilities Services Division Director.  The employee works independently in administering a complex area of responsibility and confers with supervisor for professional advice.  Discretion is required in applying general goal and policy statements, in development of recommendations, policies and procedures and in resolving program problems.  Work is accomplished within a broad framework, with authority and responsibility in area of service.  Periodic reviews of work performance are conducted in terms of expected results.

GUIDELINES

Work is performed within established departmental policy and procedures; federal, state and county statutes, rules, regulations and ordinances; project management principles.  Employee uses judgment in interpretation of guidelines and to evaluate and choose appropriate guidelines.  Employee contributes to modification of existing guidelines by recommending changes to policy and procedures or adapting guidelines to problems encountered.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Regular and consistent attendance is required.  Work is performed primarily in an office environment with occasional field work.  Work may require hearing voice conversations, keyboarding, lifting up to 14 pounds, sitting, standing, walking, pulling, pushing and walking.  A reasonable amount of driving is required.