TAX COLLECTION DEPUTY
Pay Range GC22
This classification manages, directs and coordinates the collection and distribution of property tax monies under the general direction of the Tax Collector. This position exercises direct supervision over clerical and technical personnel in the tax collection office; is accountable for work performed in the tax collection office.
EXAMPLES OF PRINCIPLE DUTIES
(Duties assigned to this classification include, but are not limited to, the following examples.)
1. Plan, prioritize, assign, supervise and review the work of staff involved in property tax collection. Establish work plans, goals and objectives; assist with the development and implementation of tax office policies and procedures. Interpret office policies and procedures. Maintain a current procedures manual for the tax office. Assist in the selection and evaluation of tax office staff. Assume responsibility for staff training. Assume accountability for work performed in the tax office. Develop, administer and monitor the tax office budget. Manage the payroll records for the tax office.
2. Monitor, interpret, and ensure compliance with all relevant statutes, rules and regulations.
3. Represent the tax collection office to the public, other departments and agencies. Answer questions, solve problems and explain relevant laws, rules, regulations, policies and procedures. Investigate and resolve complaints.
4. Meet with state representatives and officials from other counties to coordinate programs, improve procedures, and obtain information on new laws or opinions.
5. Prepare or direct and oversee the preparation of varied and complex reports, fiscal records involving independent research, analysis, surveys, statistical data and administrative studies; make recommendations based on research. Maintain department confidential records and files.
6. Coordinate and supervise all aspects of the annual foreclosure process.
7. Coordinate and supervise the collection of delinquent property taxes. Assume responsibility for payment arrangements on delinquent tax accounts. Develop and maintain complete files and records of collection efforts; maintain accurate reports on delinquent accounts.
8. Coordinate and supervise the handling of all bankruptcy notices.
9. Complete special assignments and perform other related duties as assigned.
KNOWLEDGE, SKILL AND ABILITY REQUIRED BY THIS POSITION
Knowledge: Thorough knowledge of statutes and regulations governing the activities of tax collection; thorough knowledge of principles and practices of administration including fiscal management, personnel and program management to develop, implement and evaluate programs; through knowledge of taxation process; considerable knowledge of accounting principles, practices and techniques. Skill in: Collecting and analyzing data for department operations and programs; report writing and composing correspondence; processing information utilizing automated equipment.
Ability to: Communicate effectively in both oral and written forms; conduct research and establish and maintain records, reports and statistical data; utilize problem identification and resolution techniques; remain calm and use good judgment during confrontational or high pressure situations; make decisions independently in accordance with established policies and procedures, establish new procedures when applicable, and use initiative and judgment in completing tasks and responsibilities; plan, organize, assign, coordinate and review work of staff; maintain confidentiality; courteously meet and deal effectively with other employees, state, county and local officials, other agencies and the public.
Education, experience and training: Bachelor's degree in public or business administration or related field which includes course work in accounting and information systems and two years progressively responsible work experience which includes supervisory and/or program management experience OR Associate's degree in business administration and four years progressively responsible work experience in office management, program management and supervisory experience OR six years work related experience which includes supervisory and/or program management experience OR a satisfactory equivalent combination of education, experience and training. Work experience should afford knowledge of tax collection.
SUPERVISORY CONTROLS OF THIS POSITION
Work is performed under the general direction of the Tax Collector. The employee works independently in administering a complex area of responsibility and confers with the Tax Collector for professional advice. Discretion is required in applying general goal and policy statements, in development of recommendations, policies and procedures and in resolving program problems. Work is accomplished within a broad framework, with authority and responsibility in area of service. Periodic reviews of work performance are conducted in terms of expected results.
Work is performed within departmental policy and procedures; federal, state and county statutes, rules, regulations and ordinances; personnel rules, fiscal and accounting reference materials, software and equipment manuals, specialized reference materials. Employee uses seasoned judgment in interpreting guidelines and contributes to modifications of existing department guidelines by recommending changes or adapting guidelines to problems encountered.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Regular and consistent attendance is required. Work is performed in an office environment and is generally sedentary; may require bending, gripping with hands and fingers, hearing voice conversations, keyboarding, lifting up to 30 pounds, reaching, sitting, standing, twisting and walking. A moderate amount of driving may be required.