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Douglas County  1170
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Pay Range GC12


The classification performs complex clerical/accounting duties requiring thorough knowledge of laws and procedures relating to tax collection; processing and maintaining a variety of records and documents while performing related work as required.  Includes detailed record keeping and considerable customer service at the counter and on the telephone.


(Duties assigned to this classification include, but are not limited to, the following examples.  Any one position may not perform all listed tasks.)

1. Provides customer service to the public over the telephone and in person by providing information related to property taxes and assessments; answers inquiries, computes interest and discounts, gives pay-off information and searches records for information.

2. Receives and posts payments made via cash or checks; issues receipts; completes daily cash sheet; prepares deposits, and prepares various reconciliations.

3. Develops and prepares computerized notices, letters and reports.

4. Participates in the monitoring and collection of delinquent personal property and mobile home tax accounts.

5. Trains temporary employees to process payments, maintain records and answer basic taxpayer questions.

6. Files documents; disposes documents according to archive guidelines.

7. Maintains and continually updates addresses and mortgage files.

8. Enters data into various computer systems (payments, foreclosures, bankruptcies, refunds, other data); completes forms.

9. Performs various other accounting and data entry functions, as may be assigned.


Knowledge of:  Considerable knowledge of tax regulations and procedures; knowledge of tax filing systems and accounts classifications; knowledge of standard office machines and practices; proficiency in keyboarding skills; ability to operate a calculator and to make arithmetic calculations of a moderately complex nature; ability to communicate effectively in both oral and written form; ability to establish and maintain effective working relationships with other staff and the public.  Works under the supervision of an administrative supervisor, who sets goals, assigns work and reviews performance for conformance to departmental and legal requirements.  Skill in: Use of modern office equipment that includes automated equipment and systems.  Ability to: Communicate effectively in both oral and written forms; lead the work of other employees; provide training to employees relating to tax and accounting systems and procedures; prepare detailed tax, fiscal, and statistical records and reports; work independently or within team unit; efficiently organize time to meet deadlines; use judgment and maintain confidentiality in dealing with employees and the public; courteously meet and deal effectively with the public, outside agencies and employees.

Education, experience and training: Associate’s degree in accounting or related field and two years work related experience OR four years accounting experience OR a satisfactory equivalent combination of experience and training.

Work is performed under the general direction of a technical or administrative employee.  Recurring routine assignments are independently performed by employee on basis of past experience.  The employee receives general instructions regarding the scope and approach to projects and assignments, but procedures and problem resolution are left to employee discretion and interpretation.  Employee estimates and manages time efficiently.  Work is reviewed periodically to ensure determinations and decisions made are in compliance with the law and departmental policy and procedure.  This position may act as lead worker to employees in lower classifications, and provide training for departmental personnel.


Work is performed under departmental policy and procedures; federal, state and county statutes, rules, regulations and procedures and in accordance to tax assessment principles and accounting principles, practices and techniques; data processing manuals and reference materials.  Considerable amount of judgment and initiative is used to interpret these guidelines.


Regular and consistent attendance is required.  Work is performed in an office environment and is generally sedentary; however, some positions may require bending, hearing voice conversations, keyboarding, kneeling, lifting up to 15 pounds, pulling, pushing, reaching, sitting, standing and walking.

  To submit comments or suggestions
please email the Human Resources department.