SUPPORT ENFORCEMENT PROGRAM MANAGER
Pay Range GC19L
This classification assumes responsibility for management and coordination of the Child support enforcement program within the family support division of the District Attorney's office. The incumbent is a working manager and performs duties to investigate criminal non-support cases; monitor and enforce child support cases; develop and maintain program policies, procedures and budget in coordination with deputy district attorney assigned to program; supervise clerical and support staff.
EXAMPLES OF PRINCIPAL DUTIES
(Duties assigned to this classification include, but are not limited to, the following examples.)
1. Manage the child support enforcement program. Supervise and assign work to clerical and support staff; conduct caseload audit to insure compliance with federal, state, county and departmental regulations and policies; monitor and direct work performance of unit support staff; ensure compliance with legal structure; assume final accountability for work performed within the program; participate in selection and training of staff. Establish and interpret policy and procedure.
2. Monitor and enforce child support cases; obtain orders of support; establish paternity, monitor cases to ensure continued compliance; negotiate payment of arrears support or initiate appropriate legal action; prepare various legal documents for filing with court such as child support orders, termination of child support orders, satisfaction of arrearage, garnishments, etc.
3. Investigate criminal non-support cases; collect and preserve evidence; determine location of collectable assets; prepare and present findings in properly documented formal report to be used in a court or before grand jury; testify before grand jury or in court.
4. Assist in establishing and maintaining program recordkeeping, policy and procedures; participate in preparing program budget and monitoring fiscal expenditures.
5. Resolve complex or unusual cases which may require deviation from standard policy and guidelines; receive, investigate and respond to complaints or inquiries from the public, obligors, obligees, employers, other enforcement agencies including other states, public agencies; contact obligor, obligees, other enforcement agencies including other states, public agencies regarding support issues.
6. Assist District Attorney and staff in areas of: investigation of criminal, civil or special cases; interview clients and witnesses; serve legal documents.
7. Prepare and maintain records, reports and statistical data as required by departmental policy and procedures, federal and state law.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED BY THIS POSITION
Knowledge of: Thorough knowledge of principles and processes of program management including personnel management, recordkeeping and fiscal monitoring; thorough knowledge of investigation techniques and procedures; considerable knowledge of rules and preservation of evidence; considerable knowledge of general procedure used in court system and of the nature of legal evidence; considerable knowledge of services providing information used in locating people. Skill in: Meeting and dealing with a wide range of people; writing clear and concise records, reports and statistical data; use of equipment required of this position. Ability to: Communicate effectively in both oral and written forms; analyze and evaluate statements of witnesses or suspected violators and obtain evidence; make decisions independently in accordance to established policy and procedures, establish new policies when applicable, and use initiative and judgment in completing tasks and responsibilities; remain clam and use good judgment during confrontational or high pressure situations; courteously meet and deal effectively with coworkers, clients and families, law enforcement officials, courts, obligors, obligees, employers, other enforcement agencies including other states, public agencies and the public.
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SUPERVISORY CONTROLS OVER THIS POSITION
Work is performed under the guidance of the district attorney. The employee works independently in administering a complex area of responsibility and confers with supervisor for professional advice. Discretion is required in applying general goal and policy statements, in development of recommendations, policies and procedures and in resolving program problems. Work is accomplished within a broad framework, with authority and responsibility in area of service. Periodic reviews of work performance are conducted in terms of expected results.
Work is performed within established department policy and procedure; federal, state and county statutes, rules and regulations; civil procedures; child support enforcement manuals; court procedures; accepted procedures within law enforcement profession and equipment reference manuals. Incumbent has to remain current on guidelines. Employee uses seasoned judgment in interpreting guidelines and contributes to modifications of existing guidelines by recommending changes or adapting guidelines to problems encountered.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Regular and consistent attendance is required. Work is primarily performed in an office environment requiring hearing voice conversation and keyboarding; some field work is performed which requires bending, climbing, kneeling, lifting up to 60 pounds, reaching and walking. A reasonable amount of driving is involved.