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Douglas County  1650
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SUPPORT ENFORCEMENT AGENT
Pay Range GC14L (District Attorney's Office)

INTRODUCTION

This classification performs duties to support the child support enforcement program of the District Attorney's Office. Employees have responsibility for enforcement and collection of child support, establishment of paternity and support orders, monitor a caseload, initiate legal action as needed to collect support.

EXAMPLES OF PRINCIPAL DUTIES

(Duties assigned to this classification include, but are not limited to, the following examples. Any one position may not perform all listed tasks.)

1. Manage caseload; review and initiate appropriate legal actions necessary for collection of delinquent accounts. Electronically send for and secure data on payment, employment, criminal and driving records. Initiate legal action to locate absent parent. Prepare and file wage garnishment, executions and other legal processes to collect support judgments. Review and document each case quarterly.

2. Conduct investigation and compile evidence for criminal contempt and non-support cases; prepare cases for trial and present testimony in court and grand jury.

3. Maintain activity logs on cases; interview parties, attorneys, witnesses in paternity actions; file necessary pleadings to establish paternity. Coordinate blood tests. Prepare legal documents as needed.

4. Enter and maintain information on automated system; train coworkers on changes in program, documents or use of system.

5. Prepare and file legal documents to initiate out-of-state withholding orders; petition for support. Prepare cases for hearing.

6. Prepare quarterly reports on child support enforcement, collections, and expenditures.

KNOWLEDGE, SKILL AND ABILITY REQUIRED BY THIS POSITION

Knowledge of: Thorough knowledge of legal office practices, procedures, documents, terminology, phrases, judicial and administrative process; thorough knowledge of enforcement, collection, investigative procedures, caseload maintenance and recordkeeping; thorough knowledge of business English, grammar, and composition; thorough knowledge of practices, procedures and policies of a legal office in the public sector and its relationship to courts, municipal government, attorneys. Skill in: Use of modern office equipment which includes automated equipment and systems; processing information on a computer. Ability to: Communicate effectively in oral and written forms; develop, improve, and install office procedures, forms, systems; independently conduct departmental research and prepare legal reports and correspondence; establish and maintain records, reports, fiscal and statistical data; make decisions independently in accordance with established policies and to use initiative and judgment in carrying out tasks and responsibilities; remain calm and use good judgment during confrontational or high pressure situations; courteously meet and deal effectively with other employees, other agency representatives, court personnel, law enforcement officials, attorneys, clients and families and the public.

Education, experience and training: Four years clerical experience of a progressively responsible nature, two years of which must have been in a public or private law office, which includes child support collection experience OR a satisfactory equivalent combination of experience and training. At time of appointment, must possess a valid Oregon driver's license.

Desirable Qualifications: Notary Public licensure.

SUPERVISORY CONTROLS OF THIS POSITION

This classification works under the general direction of support enforcement program manager. Recurring routine assignments are independently performed by employee on basis of past experience. The employee receives general instructions regarding the scope and approach to projects or assignments, but procedures and problem resolution are left to employee discretion and interpretation. Employee works independently and estimates and manages time efficiently. Work is reviewed periodically to ensure determinations and decisions made are in compliance to department policy and procedures.

GUIDELINES

Work is performed within departmental policy and procedures, federal, state and county statutes, rules, regulations and ordinances; court procedures; criminal and civil codes; child support enforcement manuals; numerous legal reference materials and manuals; equipment reference manuals; various dictionaries and secretarial handbooks. The employee uses considerable judgment, initiative and experience to interpret and choose between alternatives.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Regular and consistent attendance is required.  Works in an office environment; work is generally sedentary; however, may require bending, hearing voice conversation, keyboarding, kneeling, lifting up to 35 pounds, pushing, reaching, standing and walking.

 
   
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