SENIOR SERVICES PROGRAM MANAGER
Pay Range GC21
This classification serves as program manager for the senior services division of the health and social services department. This classification assists the senior services division director in planning, monitoring, supervising and coordinating programs providing information and assistance, care coordination, legal, health promotion, education, nutrition, transportation and socialization services for older persons of Douglas County. The program manager supervises employees in lower classifications and is responsible for work performed in a program area for the senior services division. This classification is distinguished from the senior services case manager by the program management performed.
EXAMPLES OF PRINCIPAL DUTIES
(Duties assigned to this classification include, but are not limited to, the following examples.)
1. Assist in division subcontract and lease development, management, monitoring and assessment; prepare technical aspects of requests for proposals for specific program areas.
2. Coordinate delivery of information and assistance, care coordination, health promotion, legal assistance, senior companion program, chore services, education, socialization and other supportive services provided for senior citizens.
3. Coordinate delivery of congregate and home delivered meals, transportation and nutrition education services.
4. Supervise and coordinate work activities of program support staff; offer technical assistance as needed, and determine best solution when problems arise. Ensure work is in compliance with appropriate regulations. Assume accountability for work performed within program. Is involved in selection, training and evaluating staff. Establish and interpret policy and procedure.
5. Assist with planning and preparation of the division annual plan and budget; monitor and recommend corrective action as appropriate; assist director in maintaining and updating division policies and procedures and in evaluating the effectiveness of division programs.
6. Prepare records, reports and statistical information as required by departmental policy, federal and state law.
7. Inform the community of opportunities and benefits for senior citizens and elicit community support of the program.
8. Evaluate training needs of assigned staff and work closely with division director in obtaining and/or providing needed training.
9. Coordinate green thumb enrollee positions.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED BY THIS POSITION
Knowledge of: Thorough knowledge of social work principles, practices and techniques to be able to identify the problems, decide appropriate actions and provide indicated services; considerable knowledge of the field of gerontology and of health and social services systems serving older persons; thorough knowledge of principles and practices of food service management and small transportation services and operations; thorough knowledge of planning, community resource development and community organizational techniques; considerable knowledge of program management techniques including supervision, budget preparation, resource development and funding; considerable knowledge of senior services programs to assess needs, develop, implement and evaluate programs; considerable knowledge of the laws, regulations and ordinances as they pertain to the provision of services for the elderly; basic knowledge of elder law as it pertains to the legal aspects of aging.
Skill in: Writing clear and concise correspondence, records, news releases, reports and statistical data.
Ability to: Communicate effectively in both oral and written form; lead, organize, support and motivate staff and volunteers; work independently and manage time efficiently; make decisions independently in accordance with established policies and procedures, recommend new policies when applicable, and use initiative and judgment in completing tasks and responsibilities; utilize problem identification and resolution techniques; gather statistical information and compile into meaningful reports; remain calm and use good judgment during confrontational or high pressure situations; courteously meet and deal effectively with other employees, volunteers, state and local agencies, advisory committees and the public.
Education, experience and training: Bachelor's degree in social science, gerontology and social work, home economics, management science or a related field and three years of progressively responsible experience in a social service agency which includes management or supervisory experience OR a satisfactory equivalent combination of education, experience and training. At time of appointment, must possess valid Oregon driver's license.
Desirable qualifications: Bachelor's or Master's degree in social work and three years of management or supervisory experience in managing a senior supportive services program or an elderly nutrition program in an area agency on aging. Education and/or training in personal computers including database applications.
SUPERVISORY CONTROLS OF THIS POSITION
Work is performed under the general direction of the senior services division director. The employee receives general instructions regarding the scope and approach to projects or assignments, but procedures and problem resolution are left to employee discretion and interpretation. Employee estimates and manages time efficiently. Work is reviewed periodically to ensure determinations and decisions made are in compliance to department policy and procedures.
Work is performed within departmental policy and procedures, federal, state and county statutes, rules, regulations, ordinances and plans; reference materials relating to advisory council recommendations; program management reference materials. The employee uses discretion in choosing between alternative guidelines; however guidelines are highly structured and approval for deviations requires the approval of the division director and administrator. Employee is involved in assisting the senior services division director in establishing new policies and procedures for the division.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Regular and consistent attendance is required. Work is performed in both an office and field environment. Work is generally sedentary; however, may require bending, hearing voice conversations, keyboarding, lifting up to 34 pounds, sitting, standing and walking. An infrequent amount of driving is required.