SENIOR SERVICES CASE MANAGER
Pay Range GC16
This classification serves as case manager performing social services case management for the senior services division of the health and social services department. Case managers determine eligibility of senior citizens for service; evaluate and assess needs; develop, maintain and monitor client service and care plans; coordinate nutrition and support services program; provide a wide variety of advice and refer senior citizens to other social service agencies; monitor placement and services provided to care plan by senior companions; work within inter-disciplinary team to provide appropriate service to senior citizens of Douglas County. This classification is distinguished from the senior services coordinator classification by the degree of skill and judgment necessary to perform case management responsibilities. This classification is distinguished from the program manager who serves as supervisor and is involved in management responsibilities.
EXAMPLES OF PRINCIPAL DUTIES
(Duties assigned to this classification include, but are not limited to, the following examples. Any one position may not perform all listed duties.)
1. Identify and assess senior citizens needs for service; determine eligibility of an individual requesting services; develop social service care plan, monitor plan and provide follow-up; conduct home visits.
2. Provide a wide variety of advice and assistance to senior citizens; provide information to senior citizens and their families of services available; serve as an advocate/liaison in assisting seniors in obtaining necessary social, medical, financial, psychological, educational and nutritional services.
3. Coordinate the day-to-day operation of nutrition and support services program. Provide technical assistance, support, back-up coverage to senior services coordinators in delivery of information, care, health promotion and other nutrition and supportive services to senior citizens through satellite offices and senior centers.
4. As division liaison to legal assistance contractor, provide legal assistance screening and referral. Performs contract monitoring including expenditures and performance; keep supervisor informed.
5. Coordinate and authorize service hours needed; assist client in assignment of client employed care providers; monitor service received.
6. Serve as a member on an inter-disciplinary team to give and exchange information on senior citizens and provide or receive information; participate in staff meetings, workshops, continuing education classes and training activities.
7. Maintain and complete required records (including initial contact record, client employed service plan and care plan), reports and statistical data as required by departmental policy, federal and state law.
8. Assist in promoting community interest in opportunities and benefits to senior citizens and community support of the programs/activities.
9. Serve as staff representative to various committees and groups involved in senior citizen programs.
KNOWLEDGE, SKILLS AND ABILITY REQUIRED BY THIS POSITION
Knowledge of: Considerable knowledge of social service theory, practices and procedures to be able to identify the problems, decide appropriate actions and provide indicated services; considerable knowledge of gerontology; reasonable knowledge of the laws relating to senior services; considerable knowledge of services/programs relating to senior services.
Skill in: Writing clear and concise correspondence, records, care plans, reports and statistical data; interviewing and listening techniques.
Ability to: Communicate effectively in both oral and written form; plan/consult with agencies, seniors, families of seniors and the community; participate as a member of an inter-disciplinary team; relate to senior citizens and respond to their needs; assess senior citizens health and social needs: develop, coordinate and monitor service and care plans; make decisions independently in accordance with established policies and procedures and use initiative and judgment in completing tasks and responsibilities; utilize problem identification and resolution techniques; remain calm and use good judgment during confrontational or high pressure situations; work independently and manage time efficiently; establish and maintain records, reports and statistical data; courteously meet and deal effectively with other employees, senior citizens and families, volunteers, service agencies, advisory committees and the public.
Education, experience and training: Four years progressively responsible work-related experience in a senior service agency, social service agency OR a Bachelor's Degree in gerontology, psychology, social science or related field OR a satisfactory equivalent combination of education, experience and training. Must possess valid Oregon driver's license at the time of appointment.
SUPERVISORY CONTROLS OF THIS POSITION
Work is performed with supervision from a senior services program manager who outlines policies and procedures and provides case supervision, advice and consultation. Recurring routine assignments are independently performed by employee on basis of past experience. Employee estimates time and materials and manages time efficiently. Employee uses initiative and judgment in completing routine assignments and interpretation of general administrative or operational policies and procedures is sometimes necessary. Significant deviations require prior approval. Work is checked at completion of projects. Employees may or may not work in proximity of supervisor. Work is reviewed to ensure determinations and decisions made are in compliance to department policy and procedures.
Work is performed within departmental policy and procedures; various senior services guides and handbooks; reference materials relating to advisory council recommendations. Employees use judgment in determining appropriate plan of action and guidelines.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Regular and consistent attendance is required. Work is performed in both an office and field environments; may require bending, hearing alarms and voice conversation, keyboarding, lifting up to 34 pounds, pulling, pushing, sitting, standing and walking. Some positions may require extensive driving.