SENIOR SERVICES COORDINATOR
Pay Range GC11
This classification performs duties in the planning, coordinating and scheduling, conducting and participating in activities and services for senior citizens such as nutrition, transportation, health, education, recreation and socialization. Coordinators provide information and assistance to senior citizens regarding health and social services and benefits; help secure assistance or refer senior citizen to appropriate agency; identify, assess and monitor needs of senior citizens such as home delivered meals; manage a multi-purpose senior center including maintenance and building safety; direct the work of, recruit, orient, train and assist employees and volunteer staff in activities and services; plan and coordinate education and health promotion activities.
This classification is distinguished from the senior services case manager who performs case management responsibilities.
EXAMPLES OF PRINCIPAL DUTIES
(Duties assigned to this classification include, but are not limited to, the following examples. Any one position may not perform all listed duties.)
1. Plan, schedule, coordinate, conduct and participate in providing nutrition, transportation, health, education, recreation and socialization activities for senior citizens; plan and coordinate education and health promotion activities.
2. Identify and assess needs of senior citizens; provide information of community health, social services and public benefit programs for senior citizens; help secure assistance or refer senior citizen to appropriate agency; develop, coordinate and monitor client care plan; conduct home visits.
3. Assess eligibility of clients receiving home delivered meals; coordinate client transportation for trips such as grocery shopping and medical appointments and meals delivery with department's special transportation dispatcher.
4. Manage senior center/dining site; order meals and kitchen supplies from food service contractor; direct employees and volunteers in setting up dining site for meals, serving meals, cleanup of dining site and sanitation of kitchen; coordinate with building representative regarding maintenance and safety of building.
5. Recruit, direct the work of, orient, train and assist employees and volunteer staff; serve as a volunteer station coordinator in coordination with volunteer services staff; assist in placing and monitoring senior companions with clients.
6. Coordinate services and promotion activities with educational institutions, health providers and other organizations and individuals.
7. Serve as a member on an inter-disciplinary team to give and exchange information on senior citizens and provide/receive information; participate in staff meetings, workshops and training activities.
8. Sensitize the community of opportunities and benefits to senior citizens and elicit community support of the programs/activities.
9. Serve as staff representative to various advisory councils, committees and groups involved in senior citizen programs of the county such as RSVP, UCAN, SCP, AARP, etc.
10. Maintain and complete required records, reports and statistical data as required by departmental policy, federal and state law.; operate standard office equipment.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED BY THIS POSITION
Knowledge of: Reasonable knowledge of community nutrition, transportation, health, community health, social service and recreation programs; reasonable knowledge of the field of gerontology; basic knowledge of general office practices and procedures; basic knowledge of principles and practices of food service management and small transportation services and operations.
Skill in: Writing clear and concise correspondence, records, care plans, reports and statistical data; operating basic office and kitchen equipment; interviewing and listening techniques.
Ability to: Communicate effectively in both oral and written form; relate to senior citizens and respond to their needs; assess senior citizens health and social needs: develop, coordinate and monitor care plans; make decisions independently in accordance with established policies and procedures and use initiative and judgment in completing tasks and responsibilities; utilize problem identification and resolution techniques; plan, organize and direct activities of employees and volunteers; work independently within a team concept and manage time efficiently; remain calm and use good judgment during confrontational or high pressure situations; establish and maintain records, reports and statistical data; courteously meet and deal effectively with other employees, senior citizens, volunteers, advisory committees and the public.
Education, experience and training: Two years experience in health, recreation or social service program OR a satisfactory equivalent combination of experience and training. At the time of appointment, must possess valid Oregon driver's license.
Desirable qualifications: Basic knowledge in the fields of social services and community health.
SUPERVISORY CONTROLS OF THIS POSITION
Work is performed with supervision from a senior services program manager who outlines policies and procedures. Recurring routine assignments are independently performed by employee on basis of past experience. Employee estimates time and materials and manages time efficiently. Employee uses initiative and judgment in completing routine assignments and interpretation of general administrative or operational policies and procedures is sometimes necessary. Significant deviations require prior approval. Work is checked at completion of projects. Supervisor is available either personally or via telephone when encountering deviations, problems or unfamiliar situations.
Work is performed within departmental policy and procedures, rules and regulations; various senior services guides and handbooks regarding sanitation and safety; reference materials related to advisory council recommendations.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Regular and consistent attendance is required. Work is performed in an office environment, multi-purpose senior center and in the field. Work is generally sedentary; however, may require bending, hearing voice conversations, kneeling, lifting up to 34 pounds, pulling, pushing, reaching and walking. A reasonable amount of driving is required.