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Douglas County  6060
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*SALMON HARBOR RV RESORT MANAGER
Pay Range GC22

This position is responsible for providing direct oversight and management of the RV Resort and assists with developing and implementing short term and long term strategies for the RV Resort.  Performs a variety of supervisory, marketing, and administrative functions at the direction of the Harbor Manager.

EXAMPLES OF PRINCIPAL DUTIES (Duties assigned to this classification include, but are not limited to, the following examples.)

1. Provides direct oversight and management of the RV Resort and assists with developing and implementing short term and long term strategies for the RV Resort.  At the direction of the Harbor manager, performs a variety of supervisory, marketing, and administrative functions.

2. Directs, supervises and evaluates the work of the RV Resort office staff on a day to day basis, and assists with selection of staff. Conducts performance reviews and makes hiring and firing recommendations to the Harbor Manager.

3. Meets with the Harbor Manager and staff on a regular basis to receive guidance, provide status reports, discuss management issues and policy development and plan events.

4. Plans and conducts research to gain feedback on existing and/or proposed changes to RV Resort policies and facilities; formulates recommendations to present to the Harbor Manager.

5. Responsible for administrating and supervising the volunteer Camp Host and Work Camper program for the RV Resort and the Salmon Harbor Marina self-contained campground. Duties include, but are not limited to, interviewing, scheduling, and training the volunteers.

6. Prepare complex automated management reporting as necessary. Assists in development of the annual department budget.  Makes recommendations to the Harbor Manager concerning changes to the RV Resort rates and fees.

7. Address and coordinate maintenance and landscaping needs and issues with maintenance supervisor.

8. Responsible for maintaining positive customer service programs. Resolves guest issues/challenges including evictions while maintaining positive guest relations.

9. Acts as a liaison to visitors, staff and community members, and maintains relationships with current and potential advertising and marketing resources and visitor group representatives.

10. Researches and develops marketing program for the RV Resort and Salmon Harbor Marina and makes recommendations to the Harbor Manager to ensure optimum usage of facilities year-round.  Implements and manages the marketing program based on direction received from the Harbor Manager.

11. Responsible for coordination of all changes and updates to the RV Resort web site and the Salmon Harbor Marina web site.

12. Coordinates and manages all special events and related agreements for the RV Resort.

13. Develops and coordinates RV Resort newsletter content and distribution.

KNOWLEDGE, SKILL AND ABILITY REQUIRED BY THIS POSITION

Knowledge of: Thorough knowledge of principles, methods, and techniques of effective administration and marketing including public relations, personnel management and fiscal management to develop, implement, and evaluate events and programs; knowledge of tourist and RV camping industries helpful.  Skill in: Customer service, organization, management, administration, and marketing.  Ability to: Communicate effectively in both oral and written forms; formulate and implement operational and administrative policies; plan, develop and evaluate funding requirements; prepare and justify budget requests; perform short and long-range financial planning; analyze and evaluate operations and develop and implement corrective action to resolve problems; use automated computer equipment to generate reports and correspondence; establish and maintain record keeping systems and reports; make decisions independently in accordance with established policies and procedures, establish new policies when applicable and use initiative and judgment in completing tasks and responsibilities; supervise, motivate and lead support staff; utilize problem identification and resolution techniques; remain calm and use good judgment during confrontational or high pressure situations; courteously meet and deal effectively with other employees, committees, vendors, community groups, media and the public.

Education, experience and training: Bachelor’s degree in marketing, parks and recreation management, business administration, or related field plus four years progressively responsible and related work experience which includes management experience OR satisfactory equivalent combination of formal education and work experience.  At time of appointment, must possess a valid Oregon driver's license.

SUPERVISORY CONTROLS OF THIS POSITION

This classification works under the general direction of the Harbor Manager.  Recurring routine assignments are independently performed by employee on basis of past experience.  The employee receives general instructions regarding the scope and approach to projects or assignments, but procedures and problem resolution are left to employee’s discretion and interpretation.  Capacity for independent judgment is expected in the resolution of issues.  Employee estimates and manages time efficiently.  Work is reviewed periodically to ensure identified goals are being met and in compliance with department policy and procedures.

GUIDELINES

Work is performed within established policy and procedures; state and county statutes, rules, regulations, orders, resolutions and ordinances; management, personnel and financial theories, principles and practices and accepted procedures within the recreational or marketing profession.  Incumbent remains current on guidelines and utilizes seasoned judgment in interpreting and usage of appropriate guidelines. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Regular and consistent attendance is required.  Work is primarily performed in the Winchester Bay RV resort and Salmon Harbor marina area but may involve irregular work hours including evenings, weekends and holidays to meet demands; will involve hearing voice conversation, keyboarding, reaching, sitting, standing, walking, walking on uneven ground, stepping up and down, and may involve lifting up to 25 pounds.  A reasonable amount of driving is required.

 
   
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