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Douglas County  7025
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QUALITY ASSURANCE COORDINATOR
Pay Range GC18

INTRODUCTION

This classification performs a variety of activities and services focused on ensuring compliance with County, State and Federal requirements in providing services to County residents, including monitoring and/or evaluating local service delivery and outcomes with the intent of improving the quality of those services.  The purpose of the Quality Assurance Coordinator is to facilitate the Quality Assurance system's process by coordinating the quality assurance activities, as well as perform reporting, billing and financial oversight.

EXAMPLES OF PRINCIPAL DUTIES

(Duties assigned to this classification include, but are not limited to, the following examples.  Any one position may not perform all listed duties.)

1. Assist the program manager in the coordination of the quality assurance system, in the monitoring of the performance of the program, in monitoring the quality of services delivered within the County, and in the identification of existing and insufficient service delivery resources or options;

2. Develop and coordinate the program's annual quality assurance plan;

3. Perform quality assurance coordinator responsibilities such as drafting local QA plans, participate and coordinate planning and materials to train County staff as needed including keeping administrative staff informed of compliance issues and need for corrective actions;

4. Monitor the implementation of the local QA plan;

5. Coordinate delivery of program-specified information and coordinate compliance reviews of pre-defined and measurable service-delivery goals by collecting and evaluating data; and

6. Assist in preparation of County's program budget and recordkeeping, proper coding and client financial record review to ensure accuracy and compliance with State and/or Federal guidelines.

KNOWLEDGE, SKILL AND ABILITIES REQUIRED BY THIS POSITION

Knowledge of: Considerable knowledge of principles and practices of program coordination including the public service system; considerable knowledge of fiscal monitoring and budget coordination techniques and procedures; considerable knowledge of database development, statistical data collection and research techniques and procedures; considerable knowledge of record keeping and reporting; reasonable knowledge of standard accounting principles, practices and techniques; reasonable knowledge of State and Federal laws specifically affecting clients within the specific program.  Skill in: Planning and coordinating quality assurance programs; effectively developing and utilizing available staff, program and community resources; communicating effectively, both orally and in writing; relating to statutes, regulations and rules; developing policies and procedures; gathering, evaluating and interpreting data; directing staff in continuous efforts to improve quality productivity and effectiveness; incorporating team participation in decision making; responding to changes desired by State ordinances; establishing and maintaining cooperative working relationships with community, private and government agencies, County employees and the public; preparing and delivering oral presentations before public groups; and operating computer software and other equipment.  Ability to: Communicate effectively in both oral and written form; conduct research and establish and maintain records, reports and statistical data; plan, organize and coordinate bi-yearly assessments; utilize problem identification and resolution techniques; remain calm and use good judgment during confrontational or high pressure situations; make decisions independently in accordance with established policies and procedures; maintain confidentiality; courteously meet and deal effectively with other employees, volunteers, colleagues, community partners, clients and the public; manage time efficiently 

Education, experience and training:  Bachelorís Degree in business or public administration, behavioral or social sciences, finance, political science, or any degree demonstrating the capacity for the knowledge and skills AND two years professional level evaluative, analytical, and planning work; OR any combination of experience and education equivalent to five years of experience that typically supports the knowledge and skills for the classification.  Must possess a valid Oregon driverís license at the time of appointment.

SUPERVISORY CONTROLS OF THIS POSITION

Work is performed under the general direction of the department head or his designee, who outlines policies and procedures.  Assignments are independently performed by employee on basis of past experience.  The employee receives general instructions regarding the scope and approach to projects or assignments, but monitoring, reviewing and evaluation procedures and problem resolution are left to employee discretion and interpretation.  Employee estimates and manages time efficiently.  Work is reviewed periodically to ensure determinations and decisions made are in compliance.

GUIDELINES

Work is performed within established departmental policy and procedure, federal and state statutes, county and local rules, regulations and ordinances; program handbooks; accepted practice within established professional practices and with respect for advisory council and committee guidelines.  The employee uses a reasonable degree of initiative and judgment, and is involved in assisting to establish new policies, procedures, licensing, and/or certification processes.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Regular and consistent attendance is required.  Work is performed both in an office and field environment.  Work is generally sedentary; however, may require bending, hearing alarms and voice conversations, keyboarding, lifting up to 14 pounds, reaching, sitting, standing and walking.  A reasonable amount of driving is required.

 
   
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