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Pay Range GC18
INTRODUCTION
This
classification
performs a variety
of activities and
services focused
on ensuring
compliance with
County, State and
Federal
requirements in
providing services
to County
residents,
including
monitoring and/or
evaluating local
service delivery
and outcomes with
the intent of
improving the
quality of those
services. The
purpose of the
Quality Assurance
Coordinator is to
facilitate the
Quality Assurance
system's process
by coordinating
the quality
assurance
activities, as
well as perform
reporting, billing
and financial
oversight.
EXAMPLES OF
PRINCIPAL DUTIES
(Duties assigned
to this
classification
include, but are
not limited to,
the following
examples. Any one
position may not
perform all listed
duties.)
1. Assist
the program
manager in the
coordination
of the quality
assurance
system, in the
monitoring of
the
performance of
the program,
in monitoring
the quality of
services
delivered
within the
County, and in
the
identification
of existing
and
insufficient
service
delivery
resources or
options;
2. Develop
and coordinate
the program's
annual quality
assurance
plan;
3. Perform
quality
assurance
coordinator
responsibilities
such as
drafting local
QA plans,
participate
and coordinate
planning and
materials to
train County
staff as
needed
including
keeping
administrative
staff informed
of compliance
issues and
need for
corrective
actions;
4. Monitor the
implementation
of the local
QA plan;
5. Coordinate
delivery of
program-specified
information
and coordinate
compliance
reviews of
pre-defined
and measurable
service-delivery
goals by
collecting and
evaluating
data; and
6. Assist in
preparation of
County's
program budget
and
recordkeeping,
proper coding
and client
financial
record review
to ensure
accuracy and
compliance
with State
and/or Federal
guidelines.
KNOWLEDGE, SKILL
AND ABILITIES
REQUIRED BY THIS
POSITION
Knowledge of:
Considerable
knowledge of
principles and
practices of
program
coordination
including the
public service
system;
considerable
knowledge of
fiscal monitoring
and budget
coordination
techniques and
procedures;
considerable
knowledge of
database
development,
statistical data
collection and
research
techniques and
procedures;
considerable
knowledge of
record keeping and
reporting;
reasonable
knowledge of
standard
accounting
principles,
practices and
techniques;
reasonable
knowledge of State
and Federal laws
specifically
affecting clients
within the
specific program.
Skill in:
Planning and
coordinating
quality assurance
programs;
effectively
developing and
utilizing
available staff,
program and
community
resources;
communicating
effectively, both
orally and in
writing; relating
to statutes,
regulations and
rules; developing
policies and
procedures;
gathering,
evaluating and
interpreting data;
directing staff in
continuous efforts
to improve quality
productivity and
effectiveness;
incorporating team
participation in
decision making;
responding to
changes desired by
State ordinances;
establishing and
maintaining
cooperative
working
relationships with
community, private
and government
agencies, County
employees and the
public; preparing
and delivering
oral presentations
before public
groups; and
operating computer
software and other
equipment.
Ability to:
Communicate
effectively in
both oral and
written form;
conduct research
and establish and
maintain records,
reports and
statistical data;
plan, organize and
coordinate
bi-yearly
assessments;
utilize problem
identification and
resolution
techniques; remain
calm and use good
judgment during
confrontational or
high pressure
situations; make
decisions
independently in
accordance with
established
policies and
procedures;
maintain
confidentiality;
courteously meet
and deal
effectively with
other employees,
volunteers,
colleagues,
community
partners, clients
and the public;
manage time
efficiently
Education,
experience and
training:
Bachelor’s Degree
in business or
public
administration,
behavioral or
social sciences,
finance, political
science, or any
degree
demonstrating the
capacity for the
knowledge and
skills AND two
years professional
level evaluative,
analytical, and
planning work; OR
any combination of
experience and
education
equivalent to five
years of
experience that
typically supports
the knowledge and
skills for the
classification.
Must possess a
valid Oregon
driver’s license
at the time of
appointment.
SUPERVISORY
CONTROLS OF THIS
POSITION
Work is performed
under the general
direction of the
department head or
his designee, who
outlines policies
and procedures.
Assignments are
independently
performed by
employee on basis
of past
experience. The
employee receives
general
instructions
regarding the
scope and approach
to projects or
assignments, but
monitoring,
reviewing and
evaluation
procedures and
problem resolution
are left to
employee
discretion and
interpretation.
Employee estimates
and manages time
efficiently. Work
is reviewed
periodically to
ensure
determinations and
decisions made are
in compliance.
GUIDELINES
Work is performed
within established
departmental
policy and
procedure, federal
and state
statutes, county
and local rules,
regulations and
ordinances;
program handbooks;
accepted practice
within established
professional
practices and with
respect for
advisory council
and committee
guidelines. The
employee uses a
reasonable degree
of initiative and
judgment, and is
involved in
assisting to
establish new
policies,
procedures,
licensing, and/or
certification
processes.
PHYSICAL DEMANDS
AND WORK
ENVIRONMENT
Regular and
consistent
attendance is
required. Work is
performed both in
an office and
field
environment. Work
is generally
sedentary;
however, may
require bending,
hearing alarms and
voice
conversations,
keyboarding,
lifting up to 14
pounds, reaching,
sitting, standing
and walking. A
reasonable amount
of driving is
required. |
