MENTAL HEALTH DIVISION BUSINESS MANAGER
Pay Range GC22
This classification performs management duties to provide administrative coordination to division programs and services. Administrative program is responsible for reception, transcription, medical billing and claims adjudication, medical records, utilization review, budget oversight and representative payee services for the mental health division. Manager coordinates workflow between administrative and professional staffs, develops procedures, policies, materials/forms, filing and other support systems for efficient administrative operations. Coordination includes budget development and monitoring activities, participation in quality improvement activities to enhance efficiency of program and overall effectiveness of service delivery. Duties require interpretation and application of departmental policies; supervise support staff and has accountability for work performed within unit; serve as assistant to and can speak for division director.
EXAMPLES OF PRINCIPAL DUTIES
(Duties assigned to this classification include, but are not limited to, the following examples.)
in the areas
Is involved in
role in the
4. Process and
for a variety
of reports or
to public and
8. Represent division director at meetings; provide assistance role to boards and committees related to department, including foundation support relating to donated funds.
KNOWLEDGE, SKILL AND ABILITY REQUIRED BY THIS POSITION
Knowledge of: Thorough knowledge of principles and practices of administration including fiscal management, budget preparation, personnel and program management; considerable knowledge of fiscal monitoring and budget coordination techniques and procedures; considerable knowledge of database development, statistical data collection and research techniques and procedures; considerable knowledge of record keeping and reporting. Skill in: Collecting and analyzing data for department operations and programs; report writing and composing correspondence; processing information utilizing automated equipment; personnel assessment, leadership, delegation and evaluation of staff, lead workers and unit managers. Ability to: Communicate effectively in both oral and written forms; conduct research and establish and maintain records, reports and statistical data; plan and organize administrative office operations, including developing office systems, policies, and procedures; plan, organize, assign, coordinate, and review work of staff performing multiple functions; represent department or division in a variety of settings; utilize problem identification and resolution techniques; remain calm and use good judgment during confrontational or high pressure situations; make decisions independently in accordance with established policies and procedures, establish new procedures when applicable, and use initiative and judgment in completing tasks and responsibilities; maintain confidentiality; courteously meet and deal effectively with other employees, agencies, advisory boards, committees, consultants, contractors, vendors and the public.
Education, experience and training: Bachelor's degree in public or business administration or related field which includes course work in accounting and information systems and two years progressively responsible work experience in management or administration which includes supervisory and/or program management experience OR Associate's degree in business administration and four years progressively responsible work experience in office management, program management and supervisory experience OR six years work related experience which includes supervisory and/or program management experience OR a satisfactory equivalent combination of education, experience and training.
Desirable qualifications: Course work in accounting and information systems.
SUPERVISORY CONTROLS OF THIS POSITION
Work is performed under the guidance of mental health division director. The employee works independently in administering a complex area of responsibility and confers with supervisor for professional advice. Discretion is required in applying general goal and policy statements, in development of recommendations, policies and procedures and in resolving program problems. Work is accomplished within a broad framework, with authority and responsibility in area of service. Periodic reviews of work performance are conducted in terms of expected results.
Work is performed within departmental policy and procedures; federal, state and county statutes, rules, regulations and ordinances; personnel rules, fiscal and accounting reference materials, software and equipment manuals, specialized reference materials. Employee uses seasoned judgment in interpreting guidelines and contributes to modifications of existing department guidelines by recommending changes or adapting guidelines to problems encountered.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Regular and consistent attendance is required. Work is performed in an office environment and is generally sedentary; may require bending, color identification, gripping with hands and fingers, hearing voice conversation, keyboarding, lifting/carrying up to 34 pounds, pulling, pushing, reaching, sitting, standing and walking.