LIBRARY COMPUTER SUPPORT TECHNICIAN
Pay Range GC15
This classification provides computer and systems support to the Douglas County Library department system by receiving, testing and installing hardware, software and peripheral equipment, solving user operation problems and supporting computer operations.
EXAMPLES OF PRINCIPAL DUTIES (Duties assigned to this classification include, but are not limited to, the following examples. Any one position may not perform all listed tasks.)
1. Install, configure, test and service central and remote Library computer hardware, software and peripheral equipment.
2. Troubleshoot, diagnose and correct Library computer system failures and utilization problems.
3. Assist in the creation and maintenance of documentation of procedures, hardware and equipment inventory.
4. Operate computer console and related peripheral equipment to process jobs and monitor system performance; perform file maintenance.
5. Update Library web catalog pages; provide training and support for Library staff in the development and design of web pages.
6. Develop and conduct technical training for Library staff.
7. Remain current on technology developments through staff meetings, vendor demonstrations, technical literature, classes and seminars, etc.
8. Interface with County I/S department as necessary in regards to configuration, support and maintenance of computer systems, and conform to County I/S developed standards and policies regarding computer systems.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED BY THIS POSITION
Knowledge of: Considerable knowledge of computer operating principles, capabilities, and general uses; considerable knowledge of recommended computer hardware, software and peripheral equipment. Skill
in: Diagnosing and correcting computer hardware and software problems; guiding and encouraging computer system users and translating technical instructions into understandable language for users.
Ability to: Communicate effectively in both oral and written forms; install, test, operate and adjust computer hardware, software and peripherals, using reference manuals and vendor-supplied technical support facilities for problem resolution; reason logically when analyzing data and utilize problem identification and resolution techniques; make decisions independently in accordance with established policy and use initiative and judgment in completing tasks and responsibilities; work within a team concept; plan and manage time efficiently; courteously meet and deal effectively with other employees, vendors and the public.
training: Associate's degree in computer science or related field and two years experience in computer operations or a related field OR four years experience in computer operations or a related field OR a satisfactory equivalent combination of education, experience and training.
qualifications: Knowledge of department policies and procedures; knowledge of county purchasing policies and procedures.
SUPERVISORY CONTROLS OF THIS POSITION
Work is performed under general direction of the a Librarian II, Senior Librarian, or Library Director. Recurring routine assignments are independently performed by employee on basis of past experience. Employee receives general instructions regarding scope of and approach to projects or assignments, but procedures and problem resolution are left to the employee's discretion and interpretation. Work is reviewed periodically to ensure determinations and decisions made are in according to departmental policy and procedures. As an extension to the computer support structure of the County, this position is required to operate under the general direction from the County I/S Director, in relation to policies, decisions and actions related to County technology infrastructure.
Work is performed within department policies and procedures; reference manuals for hardware, software and peripheral equipment; in-house computer documentation; standards manual for information and library systems; operating systems manuals; and other vendor supplied documentation. The employee uses considerable judgment in interpreting guidelines and applying solutions from available alternatives.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Regular and consistent attendance is required.
Work is performed in an office environment. Installation of hardware and peripheral devices may require bending, crawling, hearing voice conversation, keyboarding, kneeling and lifting up to 60 pounds.