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Douglas County  2865
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Pay Range GC22


This classification provides a high standard of services to residential clients in the shelter facility through direct supervision of related program staff, including Shelter Counselors, Juvenile Services Specialists, and On-Call employees.  Supervision of these positions will include evaluations, scheduling, authorizing work schedules and evaluating workload.  Major focus on daily case management activities, developing, implementing and maintaining individualized treatment plans with youth, families, caseworkers, and community partners.  Position will provide overall direction to the program and will plan, implement, monitor, coordinate, and evaluate residential care goals and objectives. 


(Duties assigned to this classification include, but are not limited to, the following examples.)

1. Manage the residential services division. Assess program needs; develop, implement and evaluate programs and services for division operation; monitor contracts; establish, maintain and interpret policy and procedure. Plan both short and long-range goals and objectives.

2. Assess needs of juveniles for educational, vocational and recreational programs and initiate action to obtain programs to fulfill those needs; analyze and evaluate the effectiveness of existing and new programs.

3. Direct, supervise, assign work to, set priorities and monitor work performance of support staff and is involved in selection, transfer, promotion and evaluation of support staff; maintain standards of efficiency of employees through established goals and objectives. Assume responsibility for work performed within the division. Interpret policy and procedure.

4. Serve as member of the department leadership team and participate in development of goals and objectives for both the use of placement resources for juveniles as well as the department.

5. Represent the department to the community; promote interest in and support for department services; maintain cooperative working relations with community agencies; serve as representative of department at various meetings, committees, etc.

6. Perform or oversee special projects or programs as requested by director. Maintain and complete required records, reports and statistical data as required by departmental policy and state law.


Knowledge of: Thorough knowledge of adolescent residential treatment facilities management; thorough knowledge of social service theory, practices and procedures to be able to identify the problem, decide an appropriate action, and provide indicated services; thorough knowledge of juvenile behavior problems and methods of treatment such as substance abuse, anger management, physical/emotional/sexual abuse; thorough knowledge of laws, rules and regulations related to juveniles, juvenile court and juvenile residential facilities; thorough knowledge of program management techniques including supervision; thorough knowledge of sound case management principles, practices and procedures; thorough knowledge of treatment intervention, management and support strategies; considerable knowledge of community resource development and organizational techniques; considerable knowledge of laws relating to adjudicated juveniles and adolescent treatment facilities; considerable knowledge of community resources, functions and procedures of other social service agencies and service providers. Skill in: Writing clear and concise correspondence, records, treatment plans, reports and statistical data; interviewing, counseling and listening techniques and principles; family and group dynamics; dealing with aggressive or emotionally disturbed juveniles. Ability to: Communicate effectively both in written and oral form; lead, support and motivate staff, service providers and residents; identify problems and issues and to implement a plan of action; participate in assessment and treatment meetings; manage time efficiently and make decisions independently in accordance with established policies, establish new policies when applicable, and use initiative and judgment in completing tasks and responsibilities; remain calm and use good judgment during confrontational or high pressure situations; utilize problem identification and resolution techniques; establish and maintain records, reports and statistical data; courteously meet, deal effectively and consult with other employees, juveniles and their families, schools, law enforcement officials, courts, physicians, service agencies, service providers, professionals, community and the public.

Education, experience and training: Masterís Degree in social work, human services, psychology, criminology or a related field and five years experience in the residential treatment or corrections or related field which includes two years supervisory or program management OR Bachelor's Degree in social work, human services, psychology, criminology or a related field and six years experience in the residential treatment or corrections or related field which includes three years of supervisory or program management OR any satisfactory equivalent combination of education, experience and training. At the time of appointment, must possess valid Oregon driver's license.


Work is performed under the guidance of the Juvenile Services Facility & Development Manager who assigns work orally and in writing. The employee works independently in administering a complex area of responsibility and confers with supervisor for professional advice. Discretion is required in applying general goal and policy statements, in development of recommendations, policies and procedures and in resolving program problems. Work is accomplished within a broad framework, with authority and responsibility in area of service. Periodic reviews of work performance are conducted in terms of expected results.


Work is performed within departmental policies and procedures, state and county statutes, rules, regulations and ordinances; accepted social work principles and practices. Employee interprets guidelines, independently chooses between alternatives and is involved in revising old guidelines and establishing new policies and procedures.


Regular and consistent attendance is required.  Work is performed in part at residential living facilities and may require directing and participating in work and recreational activities with youth; must be able to restrain hostile youth when necessary. Physical demands may require bending, gripping with hands, hearing voice conversations, keyboarding, lifting up to 60 pounds, pushing, reaching, running and walking. A reasonable amount of driving is required.

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