*JUVENILE SERVICES SUPERVISOR
Pay Range GC22

INTRODUCTION

This classification will be responsible for the direct supervision of all Juvenile Counselors in the Accountability Services Division.  This position will supervise, coordinate, monitor and participate in the legal intake of juveniles or the supervision of juveniles on probation ensuring compliance to state laws, regulations and program goals, and will participate in establishing division goals, policies, and procedures.  The Juvenile Services Supervisor (JSS) will monitor caseloads and activities of Juvenile Counselors and assess work performance through the performance evaluation process, in conjunction with the Assistant Director.  Individual guidance and instruction regarding casework procedures will be provided to Juvenile Counselors by the JSS.  The JSS will be responsible for Juvenile Counselor training coordination and tracking.  The JSS will report to the Assistant Director issues involving personnel matters, caseload numbers, training issues, and procedural matters.  The JSS position will be considered a “working supervisor” position, as the JSS will be responsible for maintaining a caseload of youth who have been referred to the Juvenile Department by performing the duties of a Juvenile Counselor in this capacity.  Some of these duties include conducting intake interviews with youth and families and making decisions regarding appropriate intervention and being a representative of the Juvenile Department in court.  The JSS will act as the liaison between the Accountability Services Division and the Juvenile Department Deputy District Attorney.  The JSS will facilitate meetings within the Accountability Services Division and will be responsible for authorizing and monitoring vacation, comp., and sick time for Juvenile Counselors.  The JSS will be responsible for reviewing cases being closed by Juvenile Counselors.

EXAMPLES OF PRINCIPAL DUTIES

(Duties assigned to this classification include, but are not limited to, the following examples.  Any one position may not perform all listed tasks.)

1. Supervise, coordinate and oversee daily operations of Accountability Services Division staff.  Provide individual guidance and instruction in casework problems and procedures; offer assistance as needed, and determine best solution when problems arise.  Monitor caseload and evaluate work performance.  Ensure work is in compliance with appropriate regulations.  Assume accountability for work performed within division.  Is involved in selection, training and evaluating of staff.  Participate in establishing and interpreting policy and procedure.

2. Participate in development and overseeing the use of placement resources for delinquent youth.

3. Conduct legal intakes on delinquency cases.  Interview youth and parents; advise of rights and prepare legal documents if court adjudication is indicates; present cases to court.

4. Represent department to the community, service groups, committees, law enforcement, etc.  Participate in the development and maintenance of good community relations.

5. Establish and maintain a variety of required records, reports and statistical data as required by state law and department policy.

KNOWLEDGE, SKILLS, AND ABILITY REQUIRED BY THIS POSITION:

Knowledge of: Thorough knowledge regarding children/youth with emotional and/or behavior problems in the following disciplines: social work, corrections theory, intervention practices, law interpretation, court proceedings, case management, conflict resolution, program development; thorough knowledge of supervisory and leadership principles and sound organizational practices; considerable knowledge of community resource development techniques and opportunities.  Skills in: Writing in a clear, crisp, and concise manner; applying meticulous interviewing, counseling, and listening techniques and principles; Ability to: Communicate effectively both in written and oral form; lead, support and motivate support staff; manage time efficiently and make decisions independently in accordance with established policies and procedures and use initiative and judgment in completing tasks and responsibilities; remain clam and use good judgment during confrontational or high pressure situations; utilize problem identification and resolution techniques; establish and maintain records, reports and statistical data; courteously meet and deal effectively with other employees, juveniles and their families, schools, law enforcement officials, courts, physicians, service agencies, community and the public.

Education, experience and training:  Bachelor's degree in social work, psychology, corrections or a related field and five years experience in juvenile court work which includes two years supervisory or program management OR any satisfactory equivalent combination of experience and training.  At time of appointment, must possess valid Oregon driver's license.

SUPERVISORY CONTROLS OF THIS POSITION

Work is performed under the general direction of the Assistant Director who orally and in writing agrees to work projects, goals and objectives.  The employee works independently in administering a complex area of responsibility and may confer with manager for professional advice. Discretion is required in applying general goal and policy statements, development of recommendations, policies, procedures, and the resolution of program issues.  Work is accomplished within an broad framework, with authority and responsibility in area of service.  Periodic reviews of work performance are conducted in terms of expected results.

GUIDELINES

Work is performed within established departmental policy, procedures, state and county statutes, rules, regulations, ordinances; supervisory and personnel theories, policy and practices and accepted social work principles.  Employee uses considerable judgment in interpreting guidelines, independently chooses between alternatives, and is involved in modification of existing guidelines by recommending changes or adaptations to guidelines when problems or gaps are encountered.

PHYSICAL DEMANDS OF THE WORK ENVIRONMENT:

Regular and consistent attendance is required.  Work is primarily performed in an office environment with occasional fieldwork involving transporting juveniles.  Physical demands may include bending, hearing voice conversations, keyboarding, lifting up to 14 pounds, pushing, reaching and walking.  A reasonable amount of driving is required.