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Douglas County  2860
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JUVENILE SERVICES SUPERVISOR
Pay Range GC22

INTRODUCTION

This classification is responsible for providing direct, on-duty supervision to Juvenile Service Specialists in an assigned facility, making critical decisions as situations arise during their assigned shift. Employees in this position may be assigned various shifts that require working evenings and weekends in a 24/7 operation. The Juvenile Services Supervisor provides instruction, coaching and support of facility employees, including remedial and developmental training, and will provide work functionality assessments through employee performance evaluations in conjunction with the Juvenile Services Facility & Development Manager (JSFDM). This position is part of the Juvenile Department management team and reports to the JSFDM or their designee.

EXAMPLES OF PRINCIPAL DUTIES

(Duties assigned to this classification include, but are not limited to, the following examples.  Any one position may not perform all listed tasks.)

1. Supervise, coordinate and oversee on-duty operations and activities of juvenile service specialists staffing; plan, coordinate and schedule work of assigned staff, including attendance, timesheet management, overtime approvals, authorization of leave requests, and coordination with JSFDM of confidential personnel issues.

2. Provide individual instruction and guidance in policies and procedures; offer assistance as needed, and determine best solution when situations arise. Ensure timely accomplishment of work, and that work is in compliance with appropriate regulations. Assume accountability for work performed within assigned facility.

3. Conduct regular meetings with staff to consider and resolve operation and/or functional issues and ongoing communication processes to maintain safe and secure working environment.

4. Participate in selection and/or changes to staff; conduct employee performance evaluations and devise work improvement plans in conjunction with JSFDM.

5. Exercise independent decision-making for facility admittance and intake decisions, and during emergency situations in accordance with Oregon Revised Statutes, and established County and department policies and procedures.

6. Respond to facility incidents with an on-site command presence and decision making authority; assist staff with crisis interventions, review incident reports and debrief with staff when applicable.

7. Establish and maintain a variety of required records, reports and statistical data as required by state law and department policy.

8. Evaluate operations and activities of assigned responsibility; meet with management staff for purpose of program planning; recommend improvements and modifications of facility policies and practices to the JSFDM; perform other related tasks as assigned.

KNOWLEDGE, SKILLS, AND ABILITY REQUIRED BY THIS POSITION:

Knowledge of: Thorough knowledge regarding environments and facilities involving children and juveniles with emotional and/or behavioral problems by means of social work, corrections theory, intervention practices, adolescent development, law interpretation, court proceedings, case management, and conflict resolution; considerable knowledge of personnel supervisory and leadership principles and sound organizational practices; and considerable knowledge of community resources, social service providers and/or agencies.  Skills in: Writing clear and concise correspondence, records, treatment notes, incident reports and statistical data; meticulous interviewing, counseling and listening techniques and principles; family and group dynamics; and dealing with aggressive or emotionally disturbed juveniles; Ability to: Communicate effectively in written and oral form; lead, support and motivate personnel; manage time efficiently and make decisions independently in accordance with established policies and procedures, and use initiative and judgment in completing tasks and responsibilities; remain calm and use good judgment during confrontational or high pressure situations; utilize problem identification and resolution techniques; establish and maintain records, reports and statistical data; courteously meet and deal effectively with staff, law enforcement officials, service agencies and the public.

Education, experience and training:  Bachelor's degree in social work, psychology, corrections or a related field and five years experience in juvenile court work which includes two years supervisory or program management OR any satisfactory equivalent combination of experience and training.  At time of appointment, must possess valid Oregon driver's license.

Desirable qualifications: Experience in residential care or related experience; experience in counseling or casework; training or experience in specific treatment issues; training or experience in conflict management, safety, and de-escalation techniques.

SUPERVISORY CONTROLS OF THIS POSITION

Work is performed primarily under the general direction of the Juvenile Services Facility & Development Manager or their designee.  The employee works independently in administering a complex area of responsibility and may confer with manager for professional advice. Discretion is required in applying general goal and policy statements, development of recommendations, policies, procedures, and the resolution of program issues.  Work is accomplished within an broad framework, with authority and responsibility in area of service.  Periodic reviews of work performance are conducted in terms of expected results.

GUIDELINES

Work is performed within departmental policies and procedures, state and county statutes, rules, regulations and ordinances; accepted social work principles and practice. Incumbent exercises independent judgment when applying guidelines that are specific and well defined. Deviations from guide lines are discussed with the Juvenile Services Facility & Development Manager or their designee.

PHYSICAL DEMANDS OF THE WORK ENVIRONMENT:

Regular and consistent attendance is required. Work is performed in a juvenile custody and/or residential services facility setting. Must be able to apprehend and restrain hostile youth when necessary. Other physical demands require bending, gripping with fingers and hands, hearing voice conversation, alarms and buzzers, keyboarding, viewing computer screens for long periods of time, lifting up to 60 pounds, pulling, pushing, reaching, running and walking. Some positions may require driving.

 
   
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