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Douglas County  2930
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Pay Range GC25


This position assumes administrative and management responsibility for supervision of staff and program coordination of the shelter facility and the detention facility in addition to serving as a technical resource for the Department in the research, design, implementation, and quality assurance of programs within all divisions of the Juvenile Department.  The JSFDM will plan, implement, monitor, coordinate, and evaluate various program goals and objectives. This position will also analyze and evaluate the performance and efficiency of programs and services offered by the Department, and provide assistance in adopting evidence-based programs and services to meet the changing needs of the agency, youth offenders, victims, interagency partners and the community.  Incumbent is responsible for developing and monitoring performance measures for the Department.  Performs duties including train and assign work to staff, supervise and evaluate professional and support staff and programs offered in the Detention/Shelter Facility, and has overall responsibility for all work performed at the facility.  Manager also assists the Juvenile Department Director in budget preparation and monitoring and establishment of goals, policies, and procedures.  This classification assumes direct supervision of the Juvenile Treatment Services Manager, the Assistant Detention Manager, and the Juvenile Facility Business Manager. 


(Duties assigned to this classification include, but are not limited to, the following examples.)

1. Assess program needs for youth detained in Detention, and youth participating in programs in the Shelter facility.  Develop, implement, evaluate and manage all program elements; provide consultation, administrative support and resource development and allocation.

2. Manage Detention/Shelter facility staff.  Select, assign work to, train, motivate, assist and evaluate professional and support personnel; work with employees to correct performance deficiencies; implement discipline, utilize termination procedures in consultation with Director; coordinate on-site non-department staff such as teachers, treatment providers, and health care providers.

3. Plan both short and long-range goals and objectives.  Assist Juvenile Department Director in establishment of goals, policies, and procedures for the facility; participate in budget preparation; monitor contracts; serve as a member of the Juvenile Department Operations Team; research and develop grants and funding opportunities for the Detention/Shelter Facility and its programs, and new community resources for the youth offender population.

4. Represent the Department and the Detention/Shelter Facility to the community; promote interest in and support for the department’s services; maintain cooperative working relations with community agencies and works with community partners to establish priorities for needed services; serve as representative for the department at various meetings, committees, etc.

5. Assures compliance with local, state, and federal laws relevant to facility operations, along with compliance with Criminal Justice Standards and Training Requirements, Oregon Juvenile Department Directors Association standards, Douglas County personnel rules, and department policies and procedures.

6. Develop and direct training programs to maximize all department staff’s abilities and skills.  Assist in planning, organizing, and implementation of in-house training program to provide continuing professional development opportunities for Department staff.

7. Serve as a technical resource for the Juvenile Department in the research, design, implementation, and quality assurance of programs within all divisions of the Juvenile Department, including the Detention/Shelter Facility, the Probation Division, and the Intake Division.  Analyze and evaluate the performance and efficiency of various programs and services offered by the Department, and provide assistance in adopting evidence-based programs and services to meet the changing needs of the agency, youth offenders, victims, interagency partners and the community;  remain current in knowledge and practice related to all aspects of the Department's programs, and at times actively participate and assist in development of programs and services.

8. Work closely with all Juvenile Department Managers and the Director in developing and implementing a comprehensive plan for compliance with legislative mandates related to evidence-based programming, develop and performance measurement system for the Department to monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures, and provide ongoing analysis of system to ensure quality in all aspects of Juvenile Department programs and services.

9. Perform related duties and responsibilities as required, including being “on-call” and carrying a pager for after hours response; perform and/or oversee projects as requested by Juvenile Director.


Knowledge of: Requires extensive knowledge of the Juvenile Code and Oregon Statutes that govern the operation of juvenile probation, intake, and juvenile detention and shelter care facilities.  Thorough knowledge and understanding regarding children/youth with emotional and/or behavior problems in the following disciplines: social work, corrections theory, intervention practices, law interpretation, court proceedings, case management, conflict resolution, program development; thorough knowledge of supervision principles and sound organizational practices;  understanding of the techniques of individual and group counseling; knowledge of crisis intervention and basic first aid techniques; Douglas County Personnel Rules and Juvenile Department and Detention/Shelter Facility detention policies and procedures, basic principles and methods of treatment for juvenile delinquency;  Skills in: Writing in a clear, crisp, and concise manner; applying meticulous interviewing, counseling, and listening techniques and principles;  effectively dealing with angry, hostile, or confused youth to gain their confidence and cooperation.   Ability to: Communicate effectively both in written and oral form; conduct presentations for department staff and community partners, lead, support and motivate staff; manage time efficiently and make decisions independently in accordance with established policies and procedures and use initiative and judgment in completing tasks and responsibilities; remain clam and use good judgment during confrontational or high pressure situations; utilize problem identification and resolution techniques; establish and maintain records, reports ; courteously meet and deal effectively with other employees, juveniles and their families, law enforcement officials, courts, physicians, service agencies, community and the public; administer appropriate progressive discipline when dealing with deficient work performance issues of employees.

Education, experience and training: Bachelor’s degree in social services, psychology, management, or a related field and 6 years experience working with youth and families OR satisfactory equivalent combination of education, experience, and training.  At the time of appointment, must possess valid Oregon Driver’s License.


Work is performed under the direction of the Juvenile Department Director who assigns work orally and in writing. The employee works independently in administering a complex area of responsibility and confers with supervisor for professional advice. Discretion is required in applying general goal and policy statements, in development of recommendations, policies and procedures and in resolving program problems. Work is accomplished within a broad framework, with authority and responsibility in area of service. Periodic reviews of work performance are conducted in terms of expected results.


Work is performed within departmental policies and procedures, state and county statutes, rules, regulations and ordinances; accepted social work principles and practices. Employee interprets guidelines, independently chooses between alternatives and is involved in revising old guidelines and establishing new policies and procedures.


Regular and consistent attendance is required.  Work is performed in part at residential living facilities and may require directing and participating in work and recreational activities with youth; must be able to restrain hostile youth when necessary. Physical demands may require bending, gripping with hands, hearing voice conversations, keyboarding, lifting up to 60 pounds, pushing, reaching, running and walking. A reasonable amount of driving is required.

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