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Douglas County  2850
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Pay Range GC 19


This classification provides direct supervision to staff assigned to work on a particular shift in the 24 hours x 7 days a week operation of the Juvenile Detention/Shelter facility.  Position is responsible for overseeing staff development of their assigned team members and is responsible for scheduling coverage of the shift, employee development, preparing written performance evaluations and meeting with employees and Detention/Shelter Manager to discuss evaluations and for making critical decisions as situations arise on each shift.


(Duties assigned to this classification include, but are not limited to, the following examples.  Any one position may not perform all listed tasks.)

1. Supervise daily work and activities of staff, detainees and youth in shelter; provide coaching and feedback to staff as needed; plan coordinate and schedule work of assigned staff, including authorization of leave requests.  Coordinate training for assigned staff with training coordinator; work with employees to address professional development.

2. Distribute and balance workload among staff in accordance with established workload; assures timely accomplishment and completion of assigned work; participate in staff selection; conduct performance evaluations and devise work improvement plans in conjunction with Detention/Shelter Manager.

3. Exercises independent decision-making for facility admittance and intake decisions, and during emergency situations in accordance with Oregon Revised Statutes, established County and Departmental policies and procedures.

4. Consults with, responds to, and assists Department Probation Officers and Intake Counselors, Detention Counselors, Department staff, parents and guardians, community partners (DHS caseworkers, Law Enforcement agencies, Douglas County jail staff, medical professionals, mental health and substance abuse therapists) involved with individual youth.

5. Provide information and technical assistance, as needed, including responding to difficult problems and questions raised by the public, youth, and staff; assists staff with crisis interventions.  Review incident reports and debrief with staff and youth, when applicable.

6. Evaluate operations and activities of assigned responsibility; meet with management staff for purpose of program planning, conduct regular meetings of staff to consider and resolve operation and functional issues and ongoing communication processes; maintain safe and secure working environment for youth; recommend improvements and modifications of facility policies and practices to the Detention/Shelter Manager.


Knowledge of: Thorough knowledge of social service theory, practices and procedures to be able to identify the problem, decide an appropriate action, and provide indicated services; thorough knowledge of juvenile behavioral problems and methods of treatment such as substance abuse, anger management, physical/emotional/sexual abuse; extensive knowledge of laws relating to juveniles; thorough knowledge of sound case management principles, practices and procedures, treatment intervention, management and support strategies; reasonable knowledge of community resources, functions and procedures of other social service agencies and service providers.

Skill in:  Writing clear and concise correspondence, records, treatment notes, reports and statistical data; meticulous interviewing, counseling and listening techniques and principles; family and group dynamics; dealing with aggressive or emotionally disturbed juveniles. 

Ability to:  Communicate effectively both in written and oral form; relate to juvenile clients; participate in assessment and program meetings; work independently and manage time efficiently; remain calm and use good judgment during confrontational or high pressure situations; make decisions independently in accordance with established policies and procedures and use initiative and judgment in completing tasks and responsibilities; utilize problem identification and resolution techniques; teach socialization and living skills to individuals with various learning levels; train support staff; transport juveniles; plan and supervise program activities; establish and maintain records, reports and statistical data; courteously meet and deal effectively and consult with employees, juveniles and their families, schools, law enforcement officials, courts, physicians, service agencies, community and the public.

Education, experience and training:  Bachelor's degree in social services, psychology or a related field and two years experience in the care and treatment of youth OR satisfactory equivalent combination of education, experience and training.  At the time of appointment, must possess valid Oregon driver's license.

Desirable qualifications:  Experience in residential care or related experience; experience in counseling or casework; training or experience in specific treatment issues.


Work is performed primarily under the general direction of the Juvenile Detention/Shelter Manager.  The employee receives general instructions regarding the scope and approach to projects or assignments, but procedures and problem resolution are left to employee discretion and interpretation.  Employee estimates and manages time efficiently.  Work is reviewed periodically to ensure determinations and decisions made are in compliance to department policy and procedures.


Work is performed within departmental policies and procedures, state and county statutes, rules, regulations and ordinances; accepted social work principles and practices.  Incumbent exercises independent judgment when applying guidelines that are specific and well defined.  Deviations from guidelines are discussed with Detention/Shelter manager.


Regular and consistent attendance is required.  Work is performed in a secure custody and residential setting that requires participating in work and recreational activities with the clients; must be able to apprehend and restrain hostile youth when necessary.  Physical demands may require bending, gripping with fingers and hands, hearing voice conversation, alarms and buzzers, keyboarding, lifting up to 60 pounds, pulling, pushing, reaching, running and walking.  A reasonable amount of driving may be required.

  To submit comments or suggestions
please email the Human Resources department.