*INTAKE DIVISION MANAGER
Pay Range GC23

INTRODUCTION

This at-will position reports to the Juvenile Department Director and assumes responsibility for the supervision and coordination of the daily operations of the intake and special services division of the Juvenile Department.  This position supervises, coordinates, monitors and participates in the legal intake of juveniles on probation ensuring compliance to state laws, regulations and program goals.  Manager participates in establishing division goals, policy and procedures. 

EXAMPLES OF PRINCIPAL DUTIES (Duties assigned to this classification include, but are not limited to, the following examples.)

1. Develop and maintain community service work crew program for youth under 16 years of age.

2. Develop and maintain victim services program that includes a Victim Offender Mediation Program; identify measurable goals and objectives, and track success toward meeting those goals/objectives.

3. Develop and maintain a system to track and report recidivism statistics for youth served by intake division.

4. Supervise, coordinate and oversee daily operations of division support staff.  Provide individual guidance and instruction in casework problems and procedures; offer assistance as needed, and determine best solution when problems arise.  Monitor caseload and evaluate work performance.  Ensure work is in compliance with appropriate regulations.  Assume accountability for work performed within division. Is involved in selection, training and evaluating of staff.  Participate in establishing and interpreting policy and procedure.

5. Supervise and review all dependency referrals; determine and initiate appropriate action; oversee and monitor State Services to Children and Family referrals/requests for action as to policy, law and procedure; serve as liaison to all parties on dependency matters.

6. Participate in development and overseeing the use of placement resources for delinquent youth.

7. Conduct legal intakes on intensive cases.  Interview children and parents; advise of rights and prepare legal documents if court adjudication is indicates; present cases to court.

8. Serve as member of the department management team and participate in development of goals and objectives for both the division and the department.   Represent department to the community, service groups, committees, law enforcement, etc.  Participate in the development and maintenance of good community relations.

9. Establish and maintain a variety of required records, reports and statistical data as required by state law and department policy.

10. Perform special projects, as assigned by Juvenile Department Director.

11. Acts as back-up to Juvenile Probation Division Manager, in the event of absence.

KNOWLEDGE, SKILLS, AND ABILITY REQUIRED BY THIS POSITION:

Knowledge of: Thorough knowledge regarding children/youth with emotional and/or behavior problems in the following disciplines: social work, corrections theory, intervention practices, law interpretation, court proceedings, case management, conflict resolution, program development; thorough knowledge of management principles and sound organizational practices; considerable knowledge of community resource development techniques and opportunities.

Skills in: Writing in a clear and concise manner; applying meticulous interviewing, counseling, and listening techniques and principles;

Ability to: Communicate effectively both in written and oral form; supervise, support and motivate support staff; manage time efficiently and make decisions independently in accordance with established policies and procedures and use initiative and judgment in completing tasks and responsibilities; remain clam and use good judgment during confrontational or high pressure situations; utilize problem identification and resolution techniques; establish and maintain records, reports and statistical data; courteously meet and deal effectively with other employees, juveniles and their families, schools, law enforcement officials, courts, physicians, service agencies, community and the public.

Education, experience and training: Bachelor's degree in social work, psychology, corrections or a related field and four years experience in juvenile court work which includes two years supervisory or program management OR any satisfactory equivalent combination of experience and training.  At time of appointment, must possess valid Oregon driver's license.

SUPERVISORY CONTROLS OF THIS POSITION

Work is performed under the general direction of the Juvenile Department Director who orally and in writing agrees to work projects, goals and objectives.  The employee works independently in administering a complex area of responsibility and may confer with Director for professional advice. Discretion is required in applying general goal and policy statements, development of recommendations, policies, procedures, and the resolution of program issues.  Work is accomplished within a broad framework, with authority and responsibility in area of service.  Periodic reviews of work performance are conducted in terms of expected results.

GUIDELINES

Work is performed within established departmental policy, procedures, state and county statutes, rules, regulations, ordinances; management and personnel theories, policy and practices and accepted social work principles.  Employee uses considerable judgment in interpreting guidelines, independently chooses between alternatives, and is involved in modification of existing guidelines by recommending changes or adapting guidelines to problems encountered.

PHYSICAL DEMANDS OF THE WORK ENVIRONMENT:

Regular and consistent attendance is required.  Work is primarily performed in an office environment with occasional field work involving transporting juveniles.  Physical demands may include bending, hearing voice conversations, keyboarding, lifting up to 14 pounds, pushing, reaching and walking.  A reasonable amount of driving is required.