*INFORMATION SYSTEMS TELECOMMUNICATIONS SPECIALIST 2
Pay Range GC20T

INTRODUCTION

This classification manages the county telephone systems, including designing and maintaining networks, managing security, controlling switches, ordering equipment, issuing access cards / preparing documentation, design and management of all Voice and Data integrated services, as well as integration services of voice and data with the County’s radio system.

This classification is distinguished from the Information Systems Telecommunications Specialist 1 position by performing advanced technical duties as related to radio systems, wireless networks and data billing.

EXAMPLES OF PRINCIPAL DUTIES

(Duties assigned to this classification include, but are not limited to, the following examples.)

1. Design and manage the county voice and data network; manage security for the system to protect against telephone fraud.

2. Order equipment, installation, repair and service; order telephone directories for employees; order circuits, including voice lines, data lines, WATS lines, 800 numbers, span numbers and business lines.

3. Issue telephone credit cards; assign voice mail boxes; manage rate stabilization agreements, contracts and lease options for equipment.

4. Publish county telephone directories and listings; develop and distribute telephone management reports.

5. Assign long distance carriers and negotiate rates; coordinate public telephone installations; negotiate commission rates for revenues generated by both county public and inmate telephones.

6. Participate in development of telephone system budget.

7. Manage the integration between voice and data computer systems.

8. Manage VoIP (Voice of IP) systems integrated into the County network.

9. Manage integration of voice and data services into the County Radio system.

10. Manage, review and submit all County data billings.

11. Manage wireless networks and services that integrate with voice transmission. Optimize, diagnose, troubleshoot, and repair wireless links and networks.

12. May lead and train information systems technicians.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED BY THIS POSITION

Knowledge of: Considerable knowledge of data and telecommunications systems and equipment; considerable knowledge of computer operating principles and capabilities.  Skill in: Evaluating user needs and designing and managing networks; operation of automated equipment which includes telecommunications equipment; install, connect, test equipment and monitor performance.  Ability to: Communicate effectively in both oral and written forms; define criteria and develop system alternatives based on analysis of available vendor-supplied products and established goals; reason logically when analyzing data and utilize problem identification and resolution techniques; make decisions independently in accordance with established policy, and use initiative and judgment in completing tasks and responsibilities; work within a team concept; plan and manage time; courteously meet and deal effectively with other employees, vendors and the public.

Education, experience and training:  Bachelor’s degree and one year related experience in telecommunication and/or computer operations or a related field which includes program management experience OR a satisfactory equivalent combination of education, experience and training.

Desirable qualifications:  Knowledge of department policies and procedures; knowledge of county purchasing policies and procedures.

SUPERVISORY CONTROLS OF THIS POSITION

Work is performed under supervision of the Information Systems Director.  Recurring routine assignments are independently performed by employee on basis of past experience.  Employee receives general instructions regarding scope of and approach to projects or assignments, but procedures and problem resolution are left to the employee's discretion and interpretation. Makes decisions independently in accordance with established policies and procedures and uses initiative and judgement in completing tasks and responsibilities.  Work is reviewed periodically to ensure determinations and decisions made are in accordance to department policy and procedures.

GUIDELINES

Work is performed within department policies and procedures; reference manuals for hardware, software and peripheral equipment; and vendor supplied documentation.  The employee uses reasonable judgment in interpreting, adapting, modifying and developing guidelines. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Regular and consistent attendance is required.  Work is performed in an office environment and is generally sedentary; may require hearing voice conversation, keyboarding and lifting up to 34 pounds.