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Douglas County  7710
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INFORMATION SYSTEMS TECHNICIAN
Pay Range GC17T

INTRODUCTION

All classifications provide support to county departments by evaluating computing system needs, receiving, testing and installing hardware, software and peripheral equipment, solving user operation problems and supporting computer operations.

EXAMPLES OF PRINCIPAL DUTIES

(Duties assigned to this classification include, but are not limited to, the following examples. Any one position may not perform all listed tasks.)

1. Install, implement, test and service computer hardware, software and peripherals; upgrade, inventory and assist in maintaining systems, including complex software applications and local area networks; make adaptations based on user needs.

2. Troubleshoot and diagnose system failures to isolate the source of the problem between equipment, cables, system software and/or application software; implement solutions to user problems, including testing, removing/replacing and/or cleaning bad components.

3. Analyze user needs for computer systems; prioritize requests relative to need and availability; perform cost analyses to determine the most effective approach to meeting user needs; obtain and provide budgetary information regarding system applications and recommend alternatives to users.

4. Receive, test and set up computer systems; verify accuracy of orders received.

5. Develop and implement training for users on new and existing systems.

6. Analyze and correct hardware and software utilization and problems, using departmental and industry standards.

7. Assist in the creation and maintenance of documentation of user procedures, hardware and equipment inventory.

8. Operate computer consoles and related peripheral equipment to process jobs and monitor system performance; analyze and troubleshoot hardware problems; report to vendor.

9. Install, test and maintain data and telecommunications equipment and cabling.

10. Remain current on technology developments through staff meetings, vendor demonstrations, technical literature, classes and seminars, etc.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED BY THIS POSITION

Knowledge of: Considerable knowledge of computer operating principles, capabilities, and general uses; considerable knowledge of recommended computer hardware, software and peripheral equipment. Skill in: Diagnosing and correcting computer hardware and software problems; guiding and encouraging computer system users and translating technical instructions into understandable language. Ability to: Communicate effectively in both oral and written forms; install, test, operate and adjust computer hardware, software and peripherals, using reference manuals and vendor-supplied technical support facilities for problem resolution; reason logically when analyzing data and utilize problem identification and resolution techniques; make decisions independently in accordance with established policy and use initiative and judgment in completing tasks and responsibilities; work within a team concept; plan and manage time efficiently; courteously meet and deal effectively with other employees, vendors and the public.

Education, experience and training: Associate's degree in computer science or related field and two years experience in computer operations or a related field OR four years experience in computer operations or a related field OR a satisfactory equivalent combination of education, experience and training.

Desirable qualifications: Knowledge of department policies and procedures; knowledge of county purchasing policies and procedures.

SUPERVISORY CONTROLS OF THIS POSITION

Work is performed under general direction of the data processing director. Recurring routine assignments are independently performed by employee on basis of past experience. Employee receives general instructions regarding scope of and approach to projects or assignments, but procedures and problem resolution are left to the employee's discretion and interpretation. Work is reviewed periodically to ensure determinations and decisions made are in accordance to department policy and procedures.

GUIDELINES

Work is performed within department policies and procedures; reference manuals for hardware, software and peripheral equipment; in-house microcomputer documentation; standards manual for information systems; operating systems manuals; and other vendor supplied documentation. The employee uses considerable judgment in interpreting guidelines and applying solutions from available alternatives.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Regular and consistent attendance is required.  Work is performed in an office environment. Installation of hardware and peripheral devices may require bending, crawling, hearing voice conversation, keyboarding, kneeling and lifting up to 60 pounds.

 
   
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