*DEVELOPMENTAL DISABILITIES SERVICES PROGRAM MANAGER
Pay Range GC22
This classification serves as Program Manager for the Developmental Disabilities Program of the Health and Social Services Department. This classification assists the Division Director to manage social services for persons with developmental disabilities and their families, and to assure compliance with Oregon Revised Statutes, Oregon Administrative Rules, the State DHS/County Financial Assistance Contract and Health and Social Services Department policies and procedures. Responsibilities include supervision of employees, budget preparation, contract development and monitoring, evaluation and quality assurance for services provided in support of the Division’s mission.
EXAMPLES OF PRINCIPAL DUTIES
(Duties assigned to this classification include, but are not limited to, the following examples.)
1. Manages and coordinates delivery of information and assistance, case management, protective and other social, financial and medical services for individuals with developmental disabilities in Douglas County. Assesses existing service system on a county and regional basis and identifies gaps in service. Develops and implements plans for meeting service needs. Participates in the regional system of service delivery to assure availability of quality crisis intervention services; participates in regional and State Developmental Disabilities program manager meetings.
2. Provides management support: supervises, assigns work to, coordinates and monitors work activities of staff of developmental disabilities case managers, other specialists and support staff. Participates in selection, evaluation and discipline of staff. Evaluates training needs of staff and obtains and/or provides required training for staff as mandated by Oregon Administrative Rules and other policies.
3. Ensures work is in compliance with appropriate standards and regulations of the Oregon Department of Human Services/Seniors and People with Disabilities and the Department of Health and Social Services. Assists Division Director in evaluating effectiveness of the Developmental Disabilities Services Program. Provides direction for quality assurance of Division services. Assists in maintaining up-to-date Division policies and procedures. Interprets policy and procedures related to case management, protective services and quality assurance.
4. Assists the Division Director in development of the Developmental Disabilities Services Program budget. Monitors expenditures
in accordance with adopted budgets, contracts, policies and procedures as well as standard practices for fiscal administration. Prepares records, reports and statistical information as required by the Division Director, Departmental policy and the County’s financial assistance contract with the Oregon Department of Human Services.
5. Develops subcontracts with service providers and monitors contracts for compliance with terms of the contracts. Provides or arranges training and education to providers of services for individuals with developmental disabilities in the community.
6. Assists the Division Director to provide support to the Developmental Disabilities Services Advisory Council. Advocates for policies and services to respond to service needs of individuals with developmental disabilities.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED BY THIS POSITION
Knowledge of: Thorough knowledge of principles, methods and techniques of effective administration of social services programs, including personnel management, public relations and fiscal management; thorough knowledge of philosophies, principles, and practices of modern and comprehensive treatment, training and care for individuals with developmental disabilities; thorough knowledge of resources relating to development and funding of programs for individuals with developmental disabilities; thorough knowledge of laws, rules and regulations relating to developmental disabilities programs.
Skill in: Interviewing and counseling techniques; report writing, grant, and budget administration. Writing clear and concise reports, records and statistical data.
Ability to: Communicate effectively in both oral and written form; apply laws, rules and regulations relating to services for persons with developmental disabilities; define and gather statistical information through a computerized management information system and compile into necessary reports; negotiate service agreements and contracts; support, counsel, lead and motivate professional staff; make decisions independently in accordance with established policies and procedures, participate in the establishment of new policies when applicable, and use initiative and judgment in completing tasks and responsibilities; utilize problem identification and resolution techniques; remain calm and use good judgment during confrontational or high pressure situations; maintain effective working relationships with other employees, personnel of county, federal and state agencies, members of community and advisory groups, contractors, program clientele and the public.
Education, experience and training: Master's degree in a behavioral science, psychology, social work or closely related field and four years post masters experience in community mental health services or services to persons with developmental disabilities which includes supervisory, quality assurance coordination and resource management, two years of which includes experience in management of services to persons with developmental disabilities; or, Bachelor’s degree in behavioral science, psychology, social work or closely related field and six years experience in community mental health services or services to persons with developmental disabilities which includes supervisory, quality assurance coordination and resource management, two years of which includes experience in management of services to persons with developmental disabilities. Must possess valid Oregon driver's license at time of appointment.
SUPERVISORY CONTROLS OF THIS POSITION
Work is performed under the general direction of the Division Director in establishing goals, objectives and priorities. Considerable discretion and judgment is exercised regarding the scope and approach to assignments. This classification directly supervises and monitors the work activities of professional and administrative support staff. This classification is responsible for providing technical supervision, direction and guidance to staff, and participating in the selection, training, evaluation and discipline of staff. Discretion is exercised in applying general program goals and policy statements, in developing recommendations, policies and procedures and in resolving problems involving clientele and contractors of services. Periodic reviews of work performance are conducted by the Division Director.
Work is performed within departmental policy and procedures, federal laws and regulations, State statutes and administrative rules and policies and procedures of the Oregon Department of Human Services, Seniors and People with Disabilities Office and Health and Social Services Department policies and procedures. Employee uses seasoned judgment in interpreting guidelines and contributes to modification of existing guidelines by recommending changes or adapting guidelines to problems encountered.
Regular and consistent attendance is required.
Work is performed in an office environment, in schools and in private homes; may involve bending, gripping with hands and fingers, hearing voice conversation, keyboarding, kneeling, lifting up to 14 pounds, pulling, pushing, reaching, sitting, standing, walking and dealing with stressful situations. A reasonable amount of driving is required.