COMMUNITY HEALTH ASSISTANT
Pay Range GC11
This classification performs medical support duties within Women, Infant and Children (WIC) or breast and cervical cancer programs or provides home visiting services to participants of the healthy start program. Duties are performed within the community health division of health and social services department to support community health nurse or nutritionist.
This classification is distinguished from the department assistant series in that duties are not primarily for clerical support, but rather medical/nutritional support which require knowledge in those areas, but not to the extent of a community health nurse or nutritionist.
EXAMPLES OF PRINCIPAL DUTIES
(Duties assigned to this classification include, but are not limited to, the following examples. Any one position may not perform all listed duties.)
1. Interview women,
infants, and children (WIC) clients, explain program, gather
medical and nutritional history, height and weight
measurements; evaluate diet history; perform hemoglobin tests;
determine eligibility for program; issue vouchers. Maintain
nutritional status, provide basic nutrition counseling; refer
to nutritionist. Nutritional problems that require further
evaluation or consultation, refer to nutritionist or community
3. Provide assessment
of program eligibility to prospective breast and cervical
cancer program clients. Maintain complete records of
prospective client; open and maintain client chart records.
Contact and facilitate set-up of appointments. Independently
provide follow up and case management for clients.
4. Provide home
visitation to participants of healthy start program (first
births with identified risk factors, ages 0-5). Establish a
family case plan with supervisor to provide education,
mentoring, parent training, referral and follow up of
children. Assist parents with social service agency contacts.
Serve as liaison between families and other community
5. Provide clinic
support in maintaining clinic areas and medical equipment;
maintain inventory and restock, order and organize medical and
educational supplies. Prepare monthly WIC newsletter.
6. Maintain program
records and statistics; develop program forms and documents;
assist in clerical support; enter data into computer; develop
and provide reports. Provide billing information to fiscal
agents for payment of providers, code and prepare billing for
approval, monitor payment process.
7. Train provider staff and represent program to community; develop and continue in work of breast and cervical cancer coalition.
KNOWLEDGE, SKILLS AND ABILITY REQUIRED OF THIS POSITION
Knowledge of: Considerable knowledge of medical support duties provided in community health outpatient clinics and programs; considerable knowledge of child development; considerable knowledge of parent training techniques and processes; reasonable knowledge of nutritional needs of WIC clients; reasonable knowledge of basic medical equipment, specimen and data collection necessary in assigned program area; reasonable knowledge of training techniques; basic knowledge of community resources. Skill in: Orderly processing clients through clinic; interviewing and counseling techniques; non-judgmentally working with diverse populations. Ability to: Communicate effectively in both oral and written forms; make decisions independently in accordance with established policies, and use initiative and judgment in carrying out tasks and responsibilities; establish and maintain records, reports, and statistical data; represent department or division in a variety of settings; maintain confidentiality; remain calm and use good judgment during confrontational or high pressure situations; courteously meet and deal effectively with coworkers, clients and families, federal and state agencies, consultants, volunteers and the public.
Education, experience and training: Two years progressively responsible work experience in medical setting which includes or is supported by course work in nutrition education, developmental milestones and parenting education OR direct work experience with families, parents and children ages 0-5 OR a satisfactory equivalent combination of experience and training. At time of appointment, must possess a valid Oregon driver's license.
Desirable qualifications: Knowledge of community services for referrals, child development and family dynamics.
SUPERVISORY CONTROLS OF THIS POSITION
Work is performed with supervision from a community health nurse of program manager. Employee uses initiative and judgment in completing routine assignments and interpretation of general administrative or operational policies and procedures is sometimes necessary. Significant deviations require prior approval. Work is checked at completion of projects. May or may not work in proximity of supervisor.
Work is performed within established department policies and procedures, federal and state regulations, medical/nutrition reference materials and breast and cervical cancer guidelines. Work is performed according to specific guidelines; employee uses some judgement in determining appropriate procedure.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Regular and consistent attendance is required. Work is performed in a clinic setting; may involve bending, color identification, gripping with hands and fingers, hearing voice conversation, keyboarding, kneeling, lifting, holding and carrying children and equipment weighing up to 35 pounds, pulling, pushing, reaching, standing and walking. At clinic and home settings, employee shares common exposure to communicable disease. A reasonable amount of driving may be required.