COMMUNICATIONS SUPERVISOR - Basic
Pay Range GC18S
This classification performs duties in organizing and supervising a shift of the county emergency communications center.
EXAMPLES OF PRINCIPAL DUTIES
(Duties assigned to this classification include, but are not limited to, the following examples. Any one position may not perform all listed tasks.)
1. Direct activities
of a work shift of communications center; develop, recommend
and implement policy and procedures; plan work schedules of
communications officers assuring adequate coverage; distribute
the day-to-day workload among employees; maintain in touch
with the progress of work and make adjustments to assure
timely response to emergency calls.
2. Supervise center
communications officers and is effectively involved in
selection, evaluation, adjusting grievances, suspension or
discharging of staff. Provide on-the-job training and
instruction. Approve leave requests. Counsel employees in
resolution of personnel matters.
3. Prepare and present
training materials in a formal training program to update
training of support staff. Evaluate progress and ability of
4. Maintain records
and reports including time sheets, equipment repairs, etc.
5. Conduct research in
response to complaints or questioned incidents. Prepare tapes
subpoenaed by the court or attorney request.
maintenance and repair of equipment with appropriate vendors
7. Operate a communications center console as work load dictates.
KNOWLEDGE, SKILL AND ABILITY REQUIRED BY THIS POSITION
Knowledge of: Thorough knowledge operations of a emergency communications center, office practices, procedures and terminology; modern office equipment and machines and grammar, spelling, word usage, etc.; reasonable knowledge of federal, state, county and local regulations and departmental policy and procedure. Skill in: Telephone interviewing techniques; accurate keyboarding. Ability to: Communicate effectively in oral and written form; plan, organize, train and supervise support staff; maintain records, reports, and logs; adjust to priority changes and remain calm and use good judgment during confrontational or high pressure or emergency situations and provide leadership to staff; utilize problem identification and resolution techniques; make decisions independently in accordance with established policies, establish new procedure when applicable, and use initiative and judgment in carrying out responsibilities; efficiently organize time and meet established deadlines; courteously meet and deal effectively with other employees, other agency representatives, law enforcement and emergency services personnel, vendors, community agencies and the public.
Education, experience and training: Four years progressively responsible communication experience, two years of which must be with Douglas County communications OR any satisfactory equivalent combination of education, experience and training. At time of appointment, must possess valid BPST communications and emergency medical dispatch certifications.
SUPERVISORY CONTROLS OF THIS POSITION
Work is performed under the general direction of the communications division manager who provides general instructions on policy changes and sets overall priorities for completion of work. Employee works independently and resolves questions or problems on the basis of past precedent and interpretation of policy or procedural guidelines. Work is reviewed periodically to ensure determinations and decisions made are in accordance to department policies and procedures.
Work is performed within established departmental policies, procedures and directives; federal, state and county statutes, rules, regulations and ordinances; fire and police procedures; medical dispatch procedures; bargaining unit agreement; personnel rules; operational handbooks for computer terminals and various other reference materials. The employee uses initiative and seasoned judgment to interpret and choose between alternative guidelines.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Regular and consistent
attendance is required. Work is performed in an office
environment; work is generally sedentary but does involve bending,
hearing voice conversation, keyboarding, lifting up to 10 pounds,
long periods of sitting, standing, stooping and twisting.