Pay Range MSC MX4
This classification serves as director of the emergency
response communications system and, as department head, performs
administrative and management duties involving planning,
organizing, directing and evaluating the functions performed by
the 9-1-1 Communications Dispatch Center. Serves as liaison
between Douglas County, consultants, vendors, and various public
and commercial agencies.
EXAMPLES OF PRINCIPAL DUTIES
(Duties assigned to this classification include, but are not
limited to, the following examples.)
Work with consultants and various agencies to plan, build
and implement the Emergency Response Communication System to
provide greatly expanded and improved emergency communications
2. Interface with consultants,
vendors, contractors, and end-users of the system, as well as
coordinate with various County departments to comply with all
3. Negotiate long term leases with landlords and providers wishing
to co-locate on county managed sites and/or towers. Track such
leases to prevent unplanned termination or expiration of
4. Market tower sites to other governmental
agencies and emergency providers such as Douglas Forest
Protection Agency, as well as to commercial entities who wish to
co-locate on towers within the County’s system.
and train providers of emergency services such as fire
protection districts, to include them in this expanded network
and provide them with state-of-the-art communications and
6. Train end users of the system on the use of equipment and
protocols, as necessary.
7. Set usage rates, with the approval of the Board of
8. Oversee operations of the County’s 911 Communications
Center. Coordinate with the present 911 Communications
Supervisor to achieve efficient and accurate dispatching of
emergency responders to emergency situations.
Develop and justify the budget for the 911 Communications
10. Supervise staff through the Communications Supervisor;
offer assistance as needed and determine best solution when
issues arise. Train staff and ensure compliance with
standards. Final approval of all selection, promotion and
termination of employees. Assume responsibility for work
performed within the department. Establish and interpret
policy and procedures.
Serve as liaison between Douglas County, consultants,
vendors, and various public and commercial agencies.
KNOWLEDGE, SKILL AND ABILITY REQUIRED BY THIS POSITION
Knowledge of: Thorough knowledge of county,
state and federal laws, rules, and regulations, and programs
that relate to emergency response; considerable knowledge of
emergency communications theory, practices and procedures to be
able to identify needs, decide appropriate action and provide
service; considerable knowledge of principles, methods of
management and administration including public relations,
personnel and fiscal management to develop, implement and
evaluate services. Skill in: Matching
available emergency response services to needs of communications
users. Ability to: Communicate effectively
in both oral and written forms; formulate and implement
operational and administrative policies; plan and consult with
source agencies, ability to relate to emergency responders and
to service their needs; plan, develop and evaluate funding
requirements; prepare and justify budget requests; perform short
and long-range financial planning; analyze and evaluate
operations and develop and implement corrective action to
resolve problems; establish and maintain record keeping systems
and reports; make decisions independently in accordance with
established policies and procedures, establish new policies when
applicable and use initiative and judgment in completing tasks
and responsibilities; supervise, motivate and lead support
staff; utilize problem identification and resolution techniques;
remain calm and use good judgment during confrontational or high
pressure situations; courteously meet and deal effectively with
employees, Board of Commissioners, federal, state and county
agencies, community resources, media and the public.
Education, experience and training:
Bachelor's degree in business administration or public
administration and two years progressively responsible work
related experience relating to emergency communications, one
year of which should include supervisory/management experience
OR any satisfactory equivalent combination of experience and
training. At time of appointment, must possess a valid Oregon
SUPERVISORY CONTROLS OF THIS POSITION
This classification is appointed by and serves at the
pleasure of the Board of Commissioners.
This classification supervises 911 Communications Center and
has final responsibility for work performed by the department.
Work is performed within established department policy and
procedures; federal, state and county statutes, rules,
regulations, orders, resolutions and ordinances; management,
personnel and financial theories, principles and practices.
Incumbent remains current on federal guidelines and utilizes
seasoned judgment in interpreting and usage of appropriate
guidelines. As department head, can implement or revise
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Regular and consistent attendance is required.
Work is typically performed in an office environment but some field work
may be necessary; may involve hearing voice conversation,
keyboarding, lifting up to 14 pounds, reaching, sitting, standing
and walking. A reasonable amount of driving is required.