BUSINESS SYSTEMS ANALYST
Pay Range GC19
Classification performs systems analyst duties that benefit the division or department business information systems, and users of those systems, as a whole. Primary focus of this position is on the development, modification, customization and manipulation of automated business applications to facilitate end-user application of said systems. This position requires demonstrated first-hand experience with peripheral business technologies and numerous vendor application software used in the research, analysis, calculation and presentation of data.
This classification reviews, analyzes, and evaluates business systems and user needs and formulates systems to parallel overall business strategies. The incumbent will perform research and analysis in the design, collection and classification of data and information to develop, monitor and evaluate programs and budget.
Serves as division or department business information systems administrator.
EXAMPLES OF PRINCIPAL DUTIES (Duties assigned to this classification include, but are not limited to, the following examples.)
1. Conduct interviews and fact-finding to obtain information regarding user requirements; write detailed description of user needs, program functions, and steps required to develop or modify computer programs for users; recommends alternative approaches for solutions and enhancements.
Develop, test, maintain and refine business systems applications and processes to correct errors and ensure intended goals are achieved.
As division or department business information systems administrator, oversee administration of division or department business systems network; analyze and help correct hardware and software utilization problems; perform routine trouble shooting procedures related to respective business system.
Assist and train business systems users in the use of new, existing, and enhanced systems.
Develop and monitor business systems projects and budgets for the division or department, recommending related policies, procedures, equipment and material needs.
Identify and/or solve problems encountered in business systems applications and tracks problems through resolution.
Perform varied analytical, statistical and financial analysis using standard research methods; design forms for collection and tabulation of data.
Develop and maintain quantitative and statistical data for programs; determine quantitative objectives in order to meet requirements of contracts and grants; evaluate and monitors programs for basic requirements and compliance.
9. Research, develop, document, and propose business plans related to division, department, and/or inter-county contractual information management, including deriving assumptions and statistically sound foundations of data methods used as basis for decisions and processes.
10. Develop a variety of technical and non-technical reports, correspondence and other documentation in support of these automated business systems and in support of the user community; develop, administer and monitor reporting unit, division or department contracts; assist in budget development.
11. Participate in department and county meetings regarding information management systems and program reporting requirements; coordinate planning and processes with data processing staff.
KNOWLEDGE AND SKILLS REQUIRED BY THIS POSITION
Knowledge of: Considerable knowledge of business systems applications practices and techniques coupled with first-hand experience of system administration requirements, client-server concepts, quantitative analysis, statistical theory and methods, research techniques and program evaluation. Knowledge of principles, practices, and techniques of administration including fiscal management, program management, contract administration and organization also necessary, as is knowledge of the integration of hardware, software, operating systems and applications.
Skill in: Developing, adapting, modifying, testing and documenting business systems applications; technical and non-technical report writing; preparing contracts and budgets; collecting and analyzing qualitative and quantitative data; information systems analysis.
Ability to: Communicate effectively in both oral and written forms; objectively examine and determine user requirements to develop or enhance existing business systems applications that effectively support program and user systems information needs; conduct research and establish and maintain records, reports and statistical data; utilize sound problem identification and resolution techniques; make decisions independently in accordance with established policies and procedures, establish new policies when applicable, and use initiative and judgment in completing tasks and responsibilities; maintain confidentiality; courteously meet and deal effectively with other employees, other agency representatives, committees, vendors and the public.
Education, experience and training: Bachelor's degree in information systems, math, physics or other ‘hard’ science and a minimum of five years directly related and progressive work experience OR a satisfactory equivalent combination of education, experience and training.
Desirable qualifications: Master’s degree in information systems or related field.
SUPERVISORY CONTROLS OF THIS POSITION
Work is performed under general direction of the division head or his designee. Employee receives general instructions regarding scope of and approach to projects or assignments, but procedures and problem resolution are left to the employee's discretion and interpretation. Work is reviewed periodically to ensure determinations and decisions made are in accordance to department policy, procedures, goals and objectives.
Work is performed within departmental policy and procedures; federal, state and county statutes, rules and regulations which govern public agencies and public contracting; audit, research, statistical and data collection materials; software and equipment manuals. Employee uses seasoned judgment and initiative in applying appropriate guidelines and recommends new procedures for departmental use.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Regular and consistent attendance is required.
Work is performed in an office environment, is generally sedentary; may require hearing voice conversation and keyboarding.